Field Service Team Leader

• To take the lead in all aspects of Health and Safety ensuring H&S initiatives, relevant training and requirements are acted upon and communicated to the relevant forum or individuals
• Effective management of patched engineer’s work loads in collaboration with their service Controller
• WIP management - job and service completion to promise (including appropriate document completion)
• P0/P6 Near Miss and Job Safety Observation Lead Indicator reporting and/or investigation
• P1/P2 Customer Accident Inspections/Investigations and associated report provision
• P3 Engineer accident investigation – application of appropriate corrective action, accident reduction initiatives
• SHEQ Compliance, safety audits, site risk assessments and associated training (e-learning completion)
• Engineer performance management
• Ensure the OCTR cycle is enabled for all colleagues in line with agreed timeframes.
• Conduct any required investigations competently in line with agreed Company Standards
• First level technical escalation & on-site assistance
• Recruitment of engineers to fulfill budgeted headcount
• Proactively manage the onboarding of all new engineers in line with agreed processes
• Engineer engagement, retention, coaching and development to include training needs identification
• Manage engineering coverage in the team - including absence management, authorisation of holidays and training
• Team meetings - communication of business objectives and performance against both goals and targets
• Completion of Service audits
• POP’s training of new engineers and existing (in line with agreed timeframes)

• Demonstrates effective communication and management skills to deliver excellent service customer through a team of engineers
• Excellent people management skills, having demonstrated an ability to work in a team and a desire to promote quality customer service.
• Ability to prioritise multiple issues on a day-by-day basis to ensure customer satisfaction.
• Confident in interacting with customers and having challenging conversations
• Comfortable in Customer facing situations
• Good levels of numeracy / literacy
• Energetic, motivated and pro-active team player
• Qualified maintenance engineer (NVQ level 3/ equivalent) in relevant discipline or industry experience.
• Industry Know How
• Competent to be able to support and train engineers on relevant IT systems with the ability to provide first level support
• Conflict Management
• Qualified to conduct Thorough Examination

Kion Group