Desktop Support Specialist

Prospero Integrated

  • Newcastle
  • £30,000-35,000 per year
  • Permanent
  • Full-time
  • 19 days ago
Job descriptionDesktop Support TechnicianExcellent Opportunity for a highly motivated 1st and 2nd Line Desktop Support Specialist (£30,000 – £35,000 + excellent benefits) to join this professional firm in Newcastle. If you are an intelligent, professional and technology obsessed person with drive to succeed in the IT sphere and at least 2 years’ experience in desktop support (preferably in financial services), this could be the ideal position for you.Responsibilities will include:
  • Provide Level 1 and 2 desktop support to a global user base
  • Hardware deployment (PC, Laptops, phones, etc.) and standardisation
  • Hardware repairs and replacements
  • Desk organization/standardization and troubleshooting
  • Inventory management and organization (Office, Homes, and DCs)
  • Endpoint Management / Software Installations
  • Audio/Visual (AV) support
  • Patch management
  • Work face-to-face on issues with users
  • Deliver end-user technical support and training
  • Conduct meeting room checks and assist with AV setup in the meeting rooms
  • Assist with basic network troubleshooting
  • Assist with mobile device management and MDM platform
Required Skills
  • Good knowledge of Windows 10 / 11
  • Good desktop troubleshooting skills across hardware and software
  • Experience supporting AV systems
  • Cable patching experience in comms rooms
  • Service management tool experience
  • Office 365 (Exchange, Teams, OneDrive)
  • Basic Knowledge of Active Directory
  • Capable of working with users face-to-face, strong interpersonal skills
  • Strong ownership mindset and attention to detail
  • Basic Powershell experience
  • Experience with Azure Virtual Desktop is a plus
Contract/Position Details:About ProsperoProud to be listed in the Times as one of 'The Best Companies To Work For', Prospero Integrated is an innovative and forward-thinking recruitment agency. With over two decades of experience, our consultants work hard to find you the most suitable role, from a wide range of AV jobs across the UK and internationally, in thousands of excellent sites and events. We are an APSCO-audited recruitment agency, and our awards for excellence demonstrate our commitment to high-quality service and best practice.

Prospero Integrated