Real Time CRM Executive

William Hill

  • London
  • Permanent
  • Full-time
  • 1 month ago
Job descriptionIntroductionAre you ready to shape real-time customer experiences in a high-energy, sports-driven environment?At evoke, we're not just betting on games, we're creating moments that matter for millions of customers. Now we're looking for a Real Time CRM Executive to join our Newsroom-style CRM team and help us deliver best-in-class, personalised marketing across key touchpoints of the customer journey.As a Real Time CRM Executive, you'll be the heartbeat of our customer communication. From a player's first bet to big wins, near-misses, and everything in between-you'll trigger the right message, at the right time, on the right channel. This is a great opportunity if you're looking to get into the gaming/gambling industry!What you will be doing
  • Planning and delivery of Real Time CRM campaigns to our William Hill Sports and Gaming customers.
  • Help ensure campaigns are executed on time, flawless and are achieving the business goals according to evoke's strategy
  • Using a variety of CRM delivery platforms (e.g. Airship, Adobe, Bloomreach), you'll co-ordinate delivery across several channels.
  • Identifying existing and new opportunities to sell the next best action to the customer, it will require copywriting and creativity to market our best bets and promotions.
  • Working with data and automation teams, to identify and build real time audiences to target.
  • Using bonus systems to build out exclusive, incentivised opportunities for our target audiences.
  • Reviewing and analysing campaign statistics to help ascertain the success of campaigns and report back to senior execs.
Who we are looking forWe are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will
  • Be an enthusiastic person, with a passion for horse racing and football
  • Experience of CRM or social media execution.
  • Thrive on working shift patterns that will include weekends and evenings to cover all major sport
  • Excellent written and verbal English communication skills with a passion for sports and a keen interest in gambling and gaming
What we offerOur roles offer more than just a job, you'll become part of the evoke family! We have created an environment where our people can thrive. Check out some fantastic benefits on offer -
  • Family Support Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
  • Perks and discounts Discounts at a range of high-street retailers
  • Financial Competitive salary, pension, and bonus schemes.
  • Health & wellbeing Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
  • Hybrid working Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
  • Healthcare: We prioritise your health and well-being, offering comprehensive healthcare benefits (or a cash alternative).
  • Pension package, income protection and life assurance: Safeguarding your financial future and offering peace of mind.
More about evokeWe're a business that embraces change and progress. With a rich history behind us, we've learned a lot and have led the industry in many ways. Now part of evoke, we are marking a new sense of purpose, direction and ambition for the business.Our culture is all about creating great experiences, for both our customers and our people. You'll benefit from flexibility and trust. We'll give you the space to be yourself and the tools you need to protect our customers while they play. We'll invest in your future to help you develop your unique strengths and build a career that's right for you. By investing in you, we'll raise our game. Across all that we do, we aim for excellence, encourage creativity, and have fun.ApplyAt evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.Apply today to kickstart your application with the evoke Family!Business evoke

William Hill