Property Claims Handler - London/Southeast
Sedgwick
- London
- Permanent
- Full-time
Top 100 Most Loved Workplace®
Forbes Best-in-State EmployerProperty Claims Handler - London/SoutheastAre you looking for a new challenge and are passionate about delivering excellent customer service?Do you have great attention to detail?Would you enjoy being part of a busy, supportive team with a caring counts culture?Is a flexible work/life balance important to you?Would long-term career growth in an IBUK recognised '2024 Top UK Insurance Employer' spark your interest?If you’ve answered yes, then a role as an Property Claims Handler (know as an Adjusting Executive in-house) could be the opportunity you have been waiting for!Wherever you are in your career, we can support you to achieve your goals. A role with Sedgwick opens the door to many benefits, including:Structured programmes with clear timescales & transparent career pathwaysFully supported professional qualifications with rewardsTruly flexible workingCompetitive salaryEmployee assistance programme for employee wellbeingLife assuranceGroup Income ProtectionOur other benefits include:Private healthcare plan (including pre-existing conditions)A Self Invested Personal Pension SchemeAnnual leave allowance of 25 days + public holidaysVoluntary benefits – Purchase extra holidays, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP appsThe Role:We now have an opportunity for a talented Adjusting Executive to join our highly successful Home Claims team. At Sedgwick we are committed to a flexible first policy allowing you to enjoy a mix of working from our office and from home, with the agreement of your line manager on your individual pattern of work.Our loss adjusters utilise their renowned expertise on domestic claims, ranging in value up to £100k, and including claims of significant value and complexity. As the adjusting executive, you will work alongside your designated adjuster to achieve successful conclusion of allocated claims. This means claims settled promptly, with fair and accurate settlements, and ultimately highly satisfied customers.Throughout all dealings with the customer and / or their representatives, you will maintain a positive relationship to ensure that the reputations of both Sedgwick and our Insurer client are protected.The Adjusting Executive role is a technical assistant role, designed to support the adjuster’s work throughout the handling of these claims. As an Adjusting Executive you’d work on a one-to-one basis with one of our adjusters, to ensure we can deliver customer service and technical claims handling at the very highest level.You will have the following skills:The confidence and ability to deliver excellent customer service throughout the lifecycle of the claim and to meet our goal of making claims easy for everyoneCert CILA/Cert CII or the desire and agreement to attain this during the first yearFirst class communication skills, both written and verbal, with a willingness to pick up the phone to speak to your customers in accordance with their needs and requirementsThe ability to identify if a customer may have a vulnerability, and be able to adjust your communications and handling of the claim accordingly, to ensure they receive the same excellent outcome as all other customersCompetent IT skills, and the capability to maintain electronic files to a high auditable standard, including preparation of claim documentation as required, and as agreed with the adjuster(s)A willingness to liaise and build effective working relationships with colleagues in our other internal product lines/departments as required.The ability to manage incoming and outgoing correspondence and complete case enquiries as directed by the adjuster, but with the confidence and technical ability to work without direction where appropriateUnderstand the importance of ensuring all stakeholders and parties are kept fully updated at all times, and have a pro-active mindsetProvide assistance on site on occasion, including Minute taking of meetings, preparation of the action plan, taking statements/photographs etc. as directedAccurate daily time recording, delivering a high proportion of chargeable hours demonstrating technical competenceThis is a great opportunity for those who are motivated by the desire to deliver excellent customer outcomes, and the variety of claims work as well as the opportunity to partner with our Home Claims Adjusters and contribute to the ongoing success of Sedgwick in the UK.Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our office, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It’s an ideal environment for working alongside and interacting with fellow colleagues.Working at SedgwickOur company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home for part of the week, splitting your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.#LI-HYBRIDSedgwick is an Equal Opportunity Employer.The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.