Triage & Early Interventions Officer

Victim Support

  • Ashford, Kent
  • £24,949 per year
  • Permanent
  • Full-time
  • 15 days ago
We are looking for a motivated & empathetic individual to join the team at Victim Support based at Compass House, Ashford as Initial Support Agents (known internally as Triage & Early Intervention Officers).Are you looking for a new challenge that will be rewarding and make a real difference to people's lives? Do you enjoy talking to people, providing empathy & support, and helping to find solutions to problems?If this sound like you, then we'd love to hear from you...County/BoroughKentOffice locationVictim Support, Compass House, Tufton Street, Ashford, Kent TN23 1BTFull time/Part timeFull timeHours per week37.5Work schedule7.5 hours shifts Monday to Friday on a rota basis working between the hours of 8am and 8pmBasic Salary£24,949.40 per annumContract typePermanentDBS required?EnhancedPolice vetting required?YesClosing Date16/09/2025Ref No6319Documents(PDF, 244.56kb)What we offer:At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
  • Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
  • Birthday Leave: An extra day off for your birthday.
  • Pension Plan: 5% employer contribution.
  • Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
  • Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
  • Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
  • Wellbeing Support: Employee assistance programme and wellbeing support.
  • Inclusive Networks: Access to EDI networks and colleague cafes.
  • Sustainable Travel: Cycle to work scheme and season ticket loans.
  • Career Development: Ongoing training and support with opportunities for career progression.
About the Role:As a Triage & Early Intervention Officer, you will be the first point of contact via telephone, text or email for clients referred to our service. You will conduct comprehensive impact and risk assessments, provide immediate and short-term interventions, and ensure that each client receives tailored support that meets their individual needs.As a Triage & Early Interventions Officer you will:
  • Conduct comprehensive impact & risk assessments for clients.
  • Provide tailored responses to clients' needs, including children and young people and those affected by domestic abuse, ensuring they are aware of their rights.
  • Manage a caseload of clients requiring immediate & short-term interventions, developing support plans & referring to other agencies as needed.
  • Maintain accurate & confidential case management records.
  • Work as part of a team & collaborate with statutory & voluntary agencies to address clients' needs.
These roles are based in our Victim Care Unit in Ashford. You will be working shifts Monday to Friday between 8am and 4pm or 12pm and 8pm. Shifts are designated on a rota basis and scheduled well in advance so you can plan ahead. You will be working within a supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development.Please see attached Job Description and Person Specification for further details.About You:Ideally you will have an understanding of the impact of crime & the criminal justice system. Experience in delivering services within a statutory, voluntary, or multi-agency setting is also beneficial.You will need:
  • Strong written & verbal communication skills.
  • Good time management skills.
  • Competent IT skills, able to use generic systems.
  • To work effectively both as part of a team & independently
  • To develop & maintain partnerships with external organisations.
  • The ability to undertake impact & risk assessments.
  • Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults.
About Us:Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.How to apply:To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.We look forward to hearing from you.We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Victim Support