Regional Support Manager
- Glasgow
- Permanent
- Full-time
Job Type: Permanent
Remuneration: Competitive salary based on experience, skills, and qualificationsEmpower claims teams and drive operational excellence across Scotland, Northern Ireland, and the North EastWe’re excited to offer a leadership opportunity within Sedgwick’s Commercial Property Team. As a Regional Support Manager, you’ll play a pivotal role in supporting our claims technicians and Commercial Property Managers, ensuring high-quality service delivery and continuous improvement across the region.This is a hands-on leadership role where your technical expertise in commercial claims will be key. You’ll be the go-to person for resolving complex queries, removing barriers to progress, and driving compliance and performance. Whether it’s managing surge periods, leading engagement activities, or supporting recruitment, your influence will be felt across the team.You’ll also be responsible for coaching and developing colleagues, identifying skills gaps, and coordinating training to help everyone reach their potential. Your work will directly impact service quality, team morale, and client satisfaction.What you’ll be doing:Support claims technicians with technical queries and remove obstacles to progressLead complaint resolution, process compliance, and task managementManage data capture, MI reporting, and contribute to continuous improvement initiativesAllocate and review claims in line with licensing authorityCollaborate with Commercial Property Managers to optimise quality, productivity, and profitabilityConduct regular performance meetings and assess team competenciesIdentify development needs and coordinate training at team and individual levelsDeliver client reporting and analysis to support service enhancementsDrive compliance and lead colleague engagement across the regionParticipate in recruitment and onboarding of new talentWhat you’ll bring:Claims expertise: Strong knowledge of commercial property claims to support technical queries and guide the team.Regional mobility: Flexibility and willingness to travel across Scotland, Northern Ireland, and the North East to manage and support teams.Professional development: Either hold or be committed to obtaining a relevant qualification such as Cert CILA.Self-motivation: Ability to work independently, take initiative, and maintain a conscientious approach to tasks.Digital mindset: Enthusiasm for embracing innovative working practices and supporting Sedgwick’s digital strategy.Networking experience: Demonstrated recent professional development activity, including building and maintaining professional networks.Remote leadership: Proven strategy for engaging and encouraging colleagues who work remotely.Performance focus: Commitment to achieving and exceeding results, with adaptability during surge periods.This role is ideal for someone who thrives in a dynamic environment, enjoys mentoring others, and is passionate about delivering exceptional service. If you’re ready to lead by example and make a real impact, we’d love to hear from you.What we’ll give you for this role:Remuneration & moreCompetitive salary taking into account skills, experience and qualificationsA Self Invested Personal Pension Scheme (SIPP)You will join an appropriate incentive (bonus) schemeFully funded company vehicle or cash in lieu allowanceHoliday allowance of 25 days plus bank holidaysFlexible working from our office or your homeHealth & supportPrivate healthcare plan (including pre-existing conditions)Life assuranceEmployee assistance programme for employee wellbeingGroup Income ProtectionOther benefitsVoluntary benefits – dental cover, cycle to work scheme, season ticket loan, welling and digital GP applicationsDiscounts on various products and servicesThis isn't just a position, it's a pivotal role in shaping our industryAt Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.Next steps for you:Think we'd be a great match? Apply now – we want to hear from you.If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).#LI-HYBRIDSedgwick is an Equal Opportunity Employer.The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.