Guest Services Lead

Thorpe Park

  • Chertsey, Surrey
  • £12.58 per hour
  • Temporary
  • Full-time
  • 12 days ago
What you'll bring to the team:Guest Services LeadLocation: Thorpe Park, KT16 8PNHours: Fully Flexible; working up to 5 days out of 7Contract Type: Seasonal, until November 2025In this role we are looking for someone who will act as the Daily Duty Manager for the Guest Services team, providing support and leadership to a daily team of around 6 to 10 Hosts each day. Duties include, but are not limited to:
  • Briefing the Guest Services host team each day to cascade operational information and set them up for their shift.
  • Overseeing the daily operation of our Guest Services & Accessibility Kiosk units.
  • Ensuring all members of the team uphold a consistent & high standard of customer service, providing accurate information and suitable resolutions to any feedback submitted on-the-day.
  • Managing staff performance day to day, flagging any potential improvement factors and acting upon them efficiently.
  • Pull KPI statistics each day and understand the meaning of each score. Distributing these results through daily briefs and feedback reports.
  • Assist in managing the Ride Access Pass system.
  • Overlook unit presentation, ensuring both units are kept organised and tidy throughout the day.
Qualifications & Experience:No previous experience required, just enthusiasm and eagerness to learn!Show us you’re guest obsessed by being positive and helpful.Go together to show our guests that’s you care!Benefits:
  • Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
  • 25% discount in our retail shops and restaurants
  • 40% discount online off LEGO, and much more!
  • Free bus from Staines station for all employees
  • Fortnightly pay
  • Free staff parking
  • Ongoing training & development to have a longer-term career in Merlin
  • Access to Perks at Work which 30,000+ national & local employee discounts
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.Pay Range: GBP £12.58/Hr.

Thorpe Park