Application Support Analyst II (SEQ)

  • London
  • Permanent
  • Full-time
  • 23 days ago
Job Category: Customer SupportJob Description:You will be joining a growing team of Support Analysts who provide high quality support to our ever-growing customer base. As well as supporting our customers, you will use your Insurance experience to give guidance to and share knowledge with your team members.The role will normally be based in our office in Bishopsgate, London, although at present the team is also working from home. Part-time working remotely can be accommodated. The Support Desk operates on a rota system between 8am and 7pm Monday to Friday.Responsibilities:Have a detailed understanding (including the rationale and benefits) of & be proficient in executing and adhering to team processesProvide reliable, high quality support to our customers for the Whitespace Platform and other applications, accurately logging and tracking issues and communicating with customers. You will be working with customers via phone, web and email, and occasionally face-to-face. You may also be asked to add to and update our growing knowledge baseWork with customers on authentication, SSO and Azure issuesDrive service improvements, team skill levels, operational efficiency initiatives and client results upwards, including process definition, documentation and deployment to the rest of the teamAssisting in the identification of opportunities to adjust and automate processes, so that customers can resolve queries and issues without needing intervention by the Whitespace teamUnderstand and diagnose data problems on the system, working with scripting languages and JSON dataAssisting our busy teams of analysts and developers in maintaining and resolving issues in the development and test environmentsCompliance & Training
  • Adhere to all company & regulatory policies and procedures as instructed
  • Carry out all training provided to deadlines prescribed
  • Work with compliance on IT relevant areas such as Data Security and Financial Crime
  • Execute the responsibilities of a company employee acting in a lawful and ethical manner in accordance with your contract of employment and company staff handbook
  • Work with department manager for own professional development, including performance appraisal and identifying and meeting training needs in order to ensure competence and compliance with current regulations
Qualifications:Experience working with customer technical teams who have a mixed level of understanding of authentication, including OIDC, B2B configuration and SSOProgramming in scripting languages and tools including Python, JQueryWorking with and manipulating JSON documents * Technical aptitude and a keen interest in new technologiesNaturally driven to help colleagues and customersA reliable and diligent, enthusiastic and self-starting learner with a passion for exploring data, solving problems and working with new technologiesStrong problem-solving skills - demonstrate ability to investigate and resolve a variety of software issues; from business process focussed to more technical and database issues * Eager to learn and progress a career within our well-regarded Support team, while working closely with our analysts and developers
  • Experience of providing support to Insurance practitioners would be beneficial
About Us:For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.Verisk Businesses- provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision- supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences- offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient- provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.- provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance- delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement- offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.- provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become strongerVerisk Analytics is an equal opportunity employer.All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

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