Retail Van Service Specialist (MyVan)

British Heart Foundation

  • Northampton
  • £25,000-26,000 per year
  • Permanent
  • Full-time
  • 5 days ago
The opportunityAre you an efficient administrator, passionate about delivering exceptional customer service? We're looking for a dynamic and organised individual to join our team!As our Retail Van Service Specialist, you'll be responsible for the maintenance of MyVan, as well as leading on team engagement of the system, embedding the system and processes fully into business as usual for the relevant teams, and ensuring they follow best practice.Key responsibilities include:
  • supporting the development of a community of super users to champion OpenFleet across Retail
  • delivering ad-hoc training and guidance to field and department teams
  • conducting compliance checks and supporting SLA adherence
  • administering and maintaining user access
  • updating operational manuals and supporting system implementation and testing
  • collating and sharing feedback and data to Retail Service and Transport
  • mailbox management
About youWe're looking for someone with experience in retail or logistics, with strong administrative and organisational skills.To succeed in the role, you'll have:
  • a solid understanding of the OpenFleet system
  • knowledge of DBS administration
  • previous experience using databases
  • excellent time management skills
  • strong attention to detail
  • strong problem-solving skills
  • excellent communication and customer service skills
  • working knowledge of using MS office
This is a great opportunity for someone looking to develop their project and portfolio skills whilst making a tangible impact on our retail operations.Working arrangementsPlease note this is a secondment opportunity up until the end of March 2026.This is a blended role, where your work will be dual located between your home and our Northampton office. There will be travel to other offices and stores as required.At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.Interview processInterviews are due to take place early September (provisionally 3rd & 4th) and will be held over MS Teams.How to applyIt's quick and easy to apply for a role at the BHF. Just click on the apply button below. All you'll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role's criteria.As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.Should you need any adjustments to the recruitment process, at either application or interview, please contact the Recruitment team.Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.Additional InformationPost Justification

British Heart Foundation