PURPOSE:You will be reporting into EMEA as part of the supply chain team, the main responsibility of the Supply Chain Manager is to create an excellent relationship with customers, to lead and continuously improving the inventory planning, 3PL warehousing, 3PL transport, customer service process flows across South AfricaRESPONSIBILITIES:1. Customer Service Excellence:
Provide direction to and lead the customer service department to ensure smooth service to the customer in line with the direction of the EMEA Customer Service Manager.
Plan and organize the local team.
Coach and work on the development of our associates to ensure their competences, skills and know-how are used and developed to the best advantage and to work as a well-functioning team.
Ensure an active role in the sales follow-up and take necessary actions to secure the best sales result.
Steer the business with KPI’s to improve service level.
Ensure the correct order management of tenders led by the Sales team based on the instructions received from local Business Units, to conduct and apply the BU pricing policy in compliance and in regards of the tender procedures where applicable.
2. Supply Optimization:
Lead collaboration with Demand Planning contact and the local sales team management in order to safeguard inventory target settings to meet customer service levels while minimizing potential write off, both within cost restraints and consistent with EDC and suppliers' lead time.
Lead the review of local stock levels on a regular basis, ensure that KPI’s are met and report all deviations that have financial impact to management.
Ensure visibility to areas of risk as well as risk mitigation alternatives (supply, logistics) are communicated and employed.
Oversee 3PL warehouse and transport:
Perform business review meeting with 3PL based on defined KPI’s and monitor their adherence to agreed Service Level Agreement
Collaborate with the transport team to set up the transport strategy taking into account the business requirements and cost-effective flow of materials.
Monitor closely all assigned shipments and pro-actively mitigate or remove any delays and risk on country level.
Monitor network shipping costs as a percentage of freight value, targeting continuous improvement in collaboration with involved stakeholders.
3. Internal Alignment:
Close cooperation and collaboration with the MEA Customer Service and Tender Office Manager to define the future direction and strategy of the South African customer service and supply chain team
Regularly report to superior manager about key issues, projects, budget, team status and performance, challenges and opportunities.
To be part of the affiliate’s management meeting to be fully aligned with the affiliates’ direction where applicable.
Collaborate with regional Business Units, Sales and Operations Planning team, Finance, Warehouses, Legal as well as Regional Management
Report promptly according to company directives and SOX
Responsible for ensuring compliance with quality and SOX controls for his/her sector in line with company directives.
4. General
Define and lead Supply Chain continuous improvement initiatives.
Demonstrate strong leadership skills and change management competences.
Assume all other responsibilities and authorities this function may require regarding new opportunities.
All these tasks are to be performed according to procedures with respect of legal, good distribution practice and safety regulations.
Requirements
Master's degree in Supply Chain, Logistics or Inventory Management,
Working experience min. 5 years;
Have extensive knowledge of best-in-class customer service practices,
Demonstrating an extended experience in Supply Chain Management, Logistic Management, and customer service.
Previous people management (at least 3 years) and ability to manage change while maintaining individual and team motivation is necessary
Familiar with Microsoft Office in general, (SAP is a must) and willing to work with these and other software platforms.
Customer focused
Result oriented, experience with optimizing processes and lean techniques
Good working knowledge of English (written and spoken).
Excellent communicator and presenter, able to convince stakeholders
Willing to travel occasionally (4 times a year on average but might vary as per the business requirements).
