Planning and Administration Manager

MSV Housing Group

  • Manchester
  • £37,838-40,037 per year
  • Permanent
  • Full-time
  • 5 days ago
Hours of Work: 35 per weekClosing date: 12th September 2025Interviews: To be confirmedAt MSV Housing we’re committed to making sure our customers have good quality safe homes, and our Planning and Administration Manager are key to making this happen.We are looking to recruit an enthusiastic individual to join our established team. Reporting to our Operations Manager, our Planning and Administration Manager provide leadership and oversight of the planning and administration functions for repairs, voids, M&E, FRA, damp and mould, and batched works, ensuring efficient budget management, KPI achievement, and accurate cost tracking.In collaboration with the Property Care Team, you will deliver a responsive, customer-focused service, while manage back-office operations and support workforce productivity and customer satisfaction.In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities.What will our Planning and Administration Manager do;
  • Lead and manage a team of Repairs Coordinators and admin staff, ensuring high performance, development, and effective service delivery.
  • Drive customer satisfaction by promoting efficient service, reducing complaints, and ensuring clear communication and direction.
  • Oversee planning and administration of repairs, ensuring timely progression of work, achievement of KPIs, and full utilisation of repairs systems.
  • Ensure operational excellence through effective resource planning, budget management, accurate job closure, and subcontractor payment processes.
  • Support continuous improvement by contributing to audits, policy development, service innovation, and cross-team collaboration to enhance customer experience.
What we are looking for;
  • Relevant property or customer care related qualification
  • Evidence of and commitment to continual professional development
  • Strong leadership and delivery of an efficient support function (planning) for repairs and voids
  • A track record of leading/managing target driven teams.
  • Experience of formulating, implementing, and reviewing policy, procedure and operating standards.
  • Experience of a customer focused approach to service delivery.
We offer a range of great benefits including:
  • Flexibility on where you work with home working kit provided
  • 33 days holiday per year plus bank holidays, and a holiday a buy scheme.
  • Company pension scheme with up to 10% matched contributions
  • Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
  • Enhanced sick pay with up to 3 months full pay and 3 months half pay
  • Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
  • Life assurance subject to being a member of our company pension scheme.
  • Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
  • Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.
MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.For more information about the role please visit our careers page where you will find a candidate pack and apply for the role.If you wish to discuss the roles informally, please contact Alex Orange, Operations Manager on 07955286906.Interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.We own and manage almost 9,000 homes in Greater Manchester, Lancashire, and West Yorkshire. Our growth aspirations are to respond to the housing crisis in the North West, by assisting the millennial generation locked out of decent homes, the elderly, those on low incomes, those in need of specialist housing, first-time buyers, and people who are ‘rightsizing’.

MSV Housing Group