Operations Manger
- Basingstoke, Hampshire
- £31,500 per year
- Permanent
- Full-time
- Refer a friend scheme
- Health Cash Plan
- Employer pension contribution
- 25 days holiday + Bank Holidays FTE, increasing with length of service up to a maximum of 30 days
- Option to purchase additional annual leave (up to 10 days per annum)
- Celebration Leave
- Life Assurance
- Employee Assistance Program with Health Assured
- 50% discount on nursery fees
- Day camps discounts: 1 week free and 1 week at 50% per child per annum
- Campsite and activities discounts at YMCA Fairthorne Manor
- Cycle to work scheme
- A therapeutic approach to personal support that leads to independence
- Access to emotional wellbeing and mental health support
- Opportunities for employment, training and education and the skills to sustain them
- Daily opportunities for meaningful use of leisure time that meets their interests and needs
- At all times work within the YMCA Way including ensuring implementation of trauma-informed working, psychologically informed environments and Advantaged Thinking, supported by the Head of Youth Programmes and Support.
- Undertake day-to-day operational responsibility for YMCA Basingstoke both in the form of delegated duties and as duty manager.
- Line manage, support and develop a team of staff and volunteers.
- Share on-site duty management on a rota system which includes evenings, weekends and bank holidays.
- Undertake support, planning and assessments with members.
- Develop community-minded support and activities that involve the wider community and engage third parties to deliver support and activities to members.
- To act as an advocate for members and to engage partner agencies and services appropriate to the member needs.
- Enable job search, training, and volunteering opportunities with members who are not in education, employment, or training.
- Assist with the selection and induction of those applying for accommodation.
- Work to a rota system including evenings, weekends and bank holidays.
- Demonstrable experience of management in youth, adult or community-based service
- An ability and willingness to relate positively to members, visitors and staff
- An outgoing and friendly personality, able to communicate well and engage a wide range of people
- Ability to react positively and effectively when faced with unwanted high-risk behaviours from members, whether targeted towards themselves, staff, visitors or others
- Good level of IT proficiency
- Knowledge of housing support services and processes
- An understanding of safeguarding principles and procedures
- An understanding of the issues facing young people
- An understanding of equality and diversity matters
- A genuine enthusiasm for the work of the charity
- An outgoing and friendly personality, able to communicate well and engage positively with a wide range of people including with young people, visitors and staff
- The ability to motivate and inspire others
- An ability to work under pressure and manage challenging situations
- Good organisational skills in order to manage a highly varied and unpredictable workload
- A creative and flexible approach to work