NHS 111 Health Advisor

Practice Plus Group

  • Bristol Area
  • £11.48 per hour
  • Permanent
  • Full-time
  • 16 days ago
NHS 111 Health Advisor - Bristol | Part-Time Weekend Hours Available | Enhanced Rates.Ever wanted to play your part in an exciting service that really makes a difference to everyone's lives? As a key member of our 111 team in Bristol you'll be doing just that.This is your chance to train to be a Health Advisor in our brand NEW and modern 111 call centre, handling calls from members of the public. You'll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you'll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.We offer enhanced pay rates for weekends, we are offering part-time weekend roles from 16 - 24 hours per week to cover our core shifts and assist patients when they most need us. Other currently available hours are weekdays from 15:00 to 20:00.Please note: If you require hours of more than 24 hours per week, including full-time roles (37.5 hours), we may be able to accommodate you if you are happy to work more weekend hours (this may mean working every weekend and taking days off during the week).The extensive training equips you with valuable skills and includes assessments. You can choose from two training options: full-time Monday-Friday (9am-5pm) for 6 weeks; or part-time Tues, Weds, Thurs (6pm-10pm) and Sat-Sun (9am-5pm) for 8 weeks. You must attend every training day. Followed by a further eight weeks' support before you are signed off to work on your own.Available upcoming training dates:
  • 7th May - Full Time
  • 10th June - Full Time
  • 15th June - Part Time
  • 8th July - Full Time
  • 27th July - Part Time
Once you've completed your training, you can join the team part-time on your pre-discussed shift pattern. However, please note that this is a 24/7, 365-days-a-year service and is particularly busy at weekends and weekday evenings - so you should expect to work at these times, plus some bank holidays, which may include Christmas.What you'll be doing
  • Manage calls from patients and healthcare professionals with urgent and non-urgent healthcare needs
Direct patients to the service suitable for their needs, using the Pathways System appropriatelyCapture patient information using computer systemsCommunicate effectively in a healthcare environment with colleagues as well as callers, and adjust communication to fit their knowledge whilst handling calls with empathy and understandingWhat you will get:
  • Pay:
  • £11.48 per hour– daytime and during training (07:00-23:00)
  • £14.27 per hour – contractual night rate (23:00-07:00)
  • £14.77 per hour – weekends (18:00 Friday-07:00 Monday)
  • 25 days’ annual leave, increasing with service up to 28 days per year + bank holidays.
  • Great job security, flexibility over hours (whenever we can), and full support for ongoing career progression into coaching, training and management roles.
  • Practice Plus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family.
What we'll look for in youWhat you will need:
  • GCSE/Functional Skills English and Maths at Grade C (or equivalent) or above.
  • Excellent listening and communication skills, ideally with IT and keyboard skills, plus some previous experience of working and communicating with the public.
  • A real passion for helping other people, with the ability to learn all sorts of new skills and to thrive and develop in a fun, friendly, well-supported team.
About the Company:Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.If you'd like to learn more, please contact Jennifer onPlease note that offers of employment are subject to receipt of satisfactory references and a DBS check.Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.LocationSouth West NHS 111 ServiceSpecialism111 Call HandlersAdvertising Salary£11.48 - £14.77 per hourVacancy TypePermanentSchedule TypePart TimeRewards & BenefitsFlexible workingPhysical and mental health supportRefer a friend schemeBlue Light Card, Boundless card and Costco membership eligibilityAward winning ED&I programmeAccess to private health insuranceTraining & DevelopmentTailored CPD training delivered via our bespoke Learning Management System.Extensive training courses accessible via Practice Plus Group Skills Academy.Great development and career progression opportunities.To be honest, this is the best place I have ever worked and I would like to stay with Practice Plus Group as long as possible. Practice Plus Group have been brilliant at understanding that I am going to be looking after my granddaughter, so it gives me a great work life balance.

Practice Plus Group