Head of Operations

EMCOR

  • Hampshire
  • Permanent
  • Full-time
  • 30 days ago
Duties/ResponsibilitiesLocation: Based from Eastleigh, travel around HampshireSalary: Competitive salary + Car Allowance + BenefitsWorking Hours: 0800-1700, Monday - Friday, 40 hours per weekContract Type: Permanent Full TimeBenefits: 25 days holiday + EMCOR Flex BenefitsAbout EMCOR UK:At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.Role Overview:Responsible for overseeing the Operational M&E delivery of an Account across a large number of sites within a regionalized portfolio. Utilising both in-house teams and Supply Chain partners, the Head of Operations will deliver an industry-leading standard of service adhering to all forms of appropriate compliance and governance whilst engineering Operational Excellence through innovative and technically assured solutions.What you'll do:
  • Be the Client's operational point of contact whilst leading the Account's Operational deliverables, ensuring compliance with both Client and EUK governance, contractual KPI's, and required Maintenance standards.
  • Lead and direct operational efficiencies that will enhance operational effectiveness.
  • Promote and actualise innovative ideas and concepts to drive efficiency, lower costs, and improve service delivery.
  • Identify opportunities and support Account promotion and growth, externally and internally.
  • Facilitate a consistently positive, collaborative, informed, and solutions-based relationship with the Client and Stakeholders.
  • Foster and encourage a working environment of high standards and high performing individuals that are both engaged with EMCOR UK, the Account, and the Client.
  • Ensure adherence to, and endorsement of, EMCOR UK Safe Systems of Work and Health & Safety at Work policies and procedures.
  • Ensure all records of Operational Compliance are always accurately maintained and 'audit-ready'.
  • Lead on investigations, completing RCA, and ensuring Actions are taken.
  • Support the EUK KAM Plan through delivery of the Strategic Action Plan and the concepts of Added Value.
  • Manage the Account Risk Register, maintaining accurate and up to date records with clear communication to the Client and progressive action taken to eliminate/mitigate the risks.
  • Take appropriate and decisive action to resolve any areas of concern within the Operational teams.
  • Manage the Account Innovation & Value Add Tracker, maintaining accurate and up to date records with progressive actions taken to develop and actualise items.
Who you'll be:Professional:
  • Technical qualifications in an Electrical/Mechanical bias, equivalent to a Level 3 as a minimum, and a background in Maintenance Engineering.
  • Minimum 3 years' experience of managing delivery of M&E Operations at a Senior level.
  • Knowledge and experience of P&L management and process.
  • Able to evident a robust understanding and implementation of Health and Safety strategies.
  • Commercial understanding of Procurement frameworks and contractual agreements.
  • Experience in working with CMMS/CAFM systems.
  • IT Literate including Word, Excel, PowerPoint and Visio.
  • Key account management experience/education would be beneficial.
  • Experience of managing M&E delivery within a corporate or Local Authority environment.
Personal:
  • An effective and progressive leader, with experience of directing and developing multi-disciplined engineering teams.
  • A self-starter that possesses an infectious energy and enthusiasm to get things done that can persuade others to achieve high standards and goals, displaying a clear and consistent style of leading from the front.
  • Adaptable Leadership style to ensure an ability to get the best out of a diverse team of people.
  • Display an empathy with customers and clients, with an ability to quickly grasp their needs and galvanise resources to satisfy Client demands.
  • Can demonstrate the ability to, and experience in, developing strong relationships with key customers to support strategic account development and long-term sustainable and profitable tenure.
  • An effective and progressive leader of change with the ability to lead and direct others towards acceptance of new business ideas, methods and working practices.
  • Possess a clear understanding of transformational leadership, and an ability to change organisations, culture, and behaviours.
Other factors relevant to the job:
  • Office-based role at our Eastleigh office. Travel to Client sites as and when required, all within a 90-min commute from Office. Occasional home-working is possible if appropriate.
  • Must hold a full UK driving licence.
  • Must be able to pass a DBS check every 2 years.
  • Provide leadership and support to a 24/7 operation, alongside the rest of the team.
  • During your duties you may have access to confidential information, which must not be divulged to an unauthorised person at any time.
Benefits
  • 25 Days holidays + Bank holidays
  • Holiday Buy Scheme - up to 5 days a year
  • Industry leading Maternity & Paternity Policies
  • Refer a Friend scheme - worth £500 per referral
  • GEMS - Internal recognition scheme with vouchers for Amazon and retail/dining
  • Extensive Learning & Development opportunities, including opportunities for progression.
  • Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
  • Bike To Work Scheme
  • Paid volunteering and charity days
  • Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
  • Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
At EMCOR UK, we embrace and celebrate diversity in all its forms.We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.Join us in building a better world at work.Person SpecificationNot SpecifiedBenefitsNot Specified

EMCOR