1st Line IT Support Technician
A&P Group
- Hebburn, Tyne and Wear
- Permanent
- Full-time
- You'll be the first point of contact for colleagues who have technical issues and are looking for a quick resolution to keep them working so you'll respond to IT support requests via email, phone, or in-person and provide assistance and training on IT best practice and procedure
- Troubleshooting hardware and software issues, including desktops, laptops, printers, and mobiles you'll reset passwords, install software and do what you can to enhance user experience
- You will keep an eye on network performance, figure out what's happening with connectivity issues and if you need to, you'll free up other IT colleagues for the complex stuff
- Routinely you'll checks and update systems to maintain stability and security
- You'll feed back to the business on recurring issues and requirements for system improvements that will inform future enhancements
- Assisting onboarding & offboarding of employees, you'll be setting up accounts and access permissions
- You'll maintain an inventory of IT equipment and software licenses
- Proficiency in operating systems, including Windows and macOS
- Strong knowledge of Microsoft Office Suite and common business software
- Familiarity with basic networking concepts
- Excellent problem-solving and communication skills
- Customer-focused with a strong commitment to delivering exceptional service
- Ability to work independently and in a team
- Exciting projects providing opportunities for growth and advancement
- A supportive and collaborative work environment
- The chance to make a real impact on the future of our facilities across the group
- Salary based on experience and what you will bring to the role
- Attractive benefits including 25 days annual leave plus bank holidays, 4% pension contribution, company
- Health shield and death in service benefit