Commercial Property Claims Handler
- Warwickshire
- £30,000 per year
- Permanent
- Full-time
- Handle claims across multiple lines, including Property, Motor/Fleet, EL, and PL
- Act as the main point of contact for clients during the claims lifecycle
- Liaise with insurers, loss adjusters, and suppliers to secure fair settlements
- Process claims within delegated authority, escalating complex cases as needed
- Maintain accurate claims records and documentation
- Support internal reviews, audits, and insurer meetings
- Manage a portfolio of open claims, ensuring timely updates and resolution
- Communicate regularly with clients, insurers, and stakeholders
- Review claim reports, estimates, and supporting documents
- Keep internal systems and diaries up to date
- Attend team meetings and contribute to process improvements
- Previous experience in handling property or commercial claims is essential
- Familiarity with delegated authority limits
- Exposure to other commercial lines or specialist claims would be desirable
- Experience supporting audit or compliance processes is a plus
- Clear communicator with strong negotiation ability
- Able to interpret policy wordings and explain outcomes to clients
- Organised, detail-oriented, and able to manage multiple claims
- Confident using claims systems and Microsoft Office
- Client-focused with a proactive, problem-solving approach
- Works well in a team and supports knowledge-sharing