IT Technical Support Analyst (XN06)

NHS

  • Leeds
  • £38,682-46,580 per year
  • Permanent
  • Full-time
  • 20 days ago
Are you looking for a role providing varied technical support in a challenging yet rewarding environment, in the Leeds Teaching Hospitals NHS Trust? If so, we have an excellent opportunity for you to become a member of the Data Centre & Infrastructure Team.Reporting initially to your Team Leader and then to your Head of Department, your primary role will be to play an active role in monitoring and maintaining the Trusts systems and the server (physical and virtual) infrastructure on which they sit. You will also proactively monitor the support queue, analysing tickets assigned to the Team and, in collaboration with other Team members, progress tickets to a satisfactory resolution. You may occasionally be required to deal with third party suppliers. You will also be expected to be actively involved with, and engage in, other activities across the Team, assisting colleagues as and when required.In return, we can offer you a varied, interesting, and challenging role working as part of a fantastic Team and offering all the support you need to learn at pace, developing and adding to your skills and achieving your career ambitions.Expected Shortlisting Date02/09/2025Planned Interview Date09/09/2025Main duties of the jobWe have an exciting opportunity for an Information Management and Technology (IM&T) Technical Support Analyst to join the Data Centre & Infrastructure (DC&I) services Team.The successful applicant will be highly motivated, service-focussed, and passionate about the delivery of high-quality IT solutions and will be expected to work flexibly to provide core service coverage between 08:00 and 18:00 (Monday to Friday), undertake emergency duties as required, and may be required to perform planned essential maintenance and upgrade tasks outside core hours.The successful applicant will ideally be experienced in the workings of a busy IT support department and have a positive, can do attitude.The position requires a person with well-developed analytical and communications skills coupled with the ability to establish good reliable working relationships with fellow work colleagues, third parties and end users, where appropriate. As such, a well-organised and reliable approach is required as is the capability to work under pressure and to occasionally meet strict deadlines.The Trust, as part of the West Yorkshire Association of Acute Trusts (WYAAT), is one of the major Acute Trusts in the North of England, with many outstanding and world-renowned centres of excellence. There has never been a more exciting time to join Leeds Teaching Hospital.About usDC&I at LTHT is a highly motivated and inclusive place to work. We hold our Leeds Way Values in high esteem and respect all colleagues. Within the trust we are always looking to improve and give the best service possible, and we are looking for individuals with the same drive to join us.DC&I is responsible for both the physical and virtual server infrastructure owned by the Trust, on which sits most of the the Trusts vast number of systems, vital to the operation of day-to-day activities.DC&I also has several data centre locations, both on and off-site, which the team manages either directly or in collaboration with third parties.Wed love to consider your application if you want to be a part of delivering operational services that allow patients to be treated effectively across LeedsLeeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.DetailsDate posted14 August 2025Pay schemeAgenda for changeBandBand 6Salary£38,682 to £46,580 a yearContractPermanentWorking patternFull-time, Flexible workingReference numberC9298-INF-217Job locationsLeeds General InfirmaryGreat George StreetLeedsLS1 3EXJob descriptionJob responsibilitiesPlease see supporting documents for full Job Description with further information on requirements of the role, the department and workflows and full person specification. Job descriptionJob responsibilitiesPlease see supporting documents for full Job Description with further information on requirements of the role, the department and workflows and full person specification.Person SpecificationQualificationsEssential
  • Degree (or HND) in relevant IT subject or demonstrate suitable relevant experience
Desirable
  • MCSE
Other criteriaEssential
  • Logical and analytical skills
  • Decision making
  • Planning, monitoring and prioritising tasks
  • Data analysis, manipulation and interpretation
Skills and behavioursEssential
  • Ability to work under pressure and to tight timescales
  • Drive, enthusiasm & a proactive approach to work
  • Commitment to behaving honestly, openly, impartially, diplomatically, and fairly
  • Accepting of individual responsibility within a teamwork culture
  • Commitment to working with others
  • Commitment to own personal development
  • Professional attitude
  • Flexible approach and embraces change
Desirable
  • Contribution towards team building, motivating and coaching staff
ExperienceEssential
  • 5 years working within an IM&T support environment
  • Service Desk call logging systems
  • Windows server operating
Desirable
  • Server virtualisation, vSphere, vRealise
Person SpecificationQualificationsEssential
  • Degree (or HND) in relevant IT subject or demonstrate suitable relevant experience
Desirable
  • MCSE
Other criteriaEssential
  • Logical and analytical skills
  • Decision making
  • Planning, monitoring and prioritising tasks
  • Data analysis, manipulation and interpretation
Skills and behavioursEssential
  • Ability to work under pressure and to tight timescales
  • Drive, enthusiasm & a proactive approach to work
  • Commitment to behaving honestly, openly, impartially, diplomatically, and fairly
  • Accepting of individual responsibility within a teamwork culture
  • Commitment to working with others
  • Commitment to own personal development
  • Professional attitude
  • Flexible approach and embraces change
Desirable
  • Contribution towards team building, motivating and coaching staff
ExperienceEssential
  • 5 years working within an IM&T support environment
  • Service Desk call logging systems
  • Windows server operating
Desirable
  • Server virtualisation, vSphere, vRealise

NHS