Sr Launch Delivery Manager
- Witham, Essex
- Permanent
- Full-time
This senior position combines end-to-end project management expertise with leadership responsibilities, driving process improvements, ensuring financial accuracy.This is a senior, client-facing role that demands both strategic oversight and hands-on project delivery. The successful candidate will be proactive, commercially aware, and committed to delivering excellence for both the client and SGK.JOB RESPONSIBILITIESProject & Client Management
- Full accountability for the packaging project timeline from design briefing through to production at the factory.
- Host milestone meetings: kick-off, design reviews, artwork starts, and post-implementation reviews.
- Maintain open and regular communication between stakeholders to ensure clear understanding of project objectives.
- Establish budgets and estimates covering all costs including artwork, repro, CGI, and plates.
- Ensure risks are flagged early and milestones remain on track.
- Maintain category activity plans for visibility of peak volumes and potential clashes.
- Oversee the non-conformance process and corrective actions for SGK errors.
- Support weekly client catch-up calls, providing updates and identifying opportunities for improvement.
- Manage and balance the team's workload, providing guidance and support.
- Support and resolve invoicing queries
- Implement new processes or updates, ensuring smooth adoption and training.
- Maintain and update forecast documentation, including relevant cost tracking (e.g., plate costs in the Connect Tracker), and communicate any changes to the Account Director
- First point of escalation for team, escalate critical issues and queries promptly to AD when needed.
- Support Wave and SGK efficiency initiatives, including updates to the strategic roadmap.
- Lead or support go-live, documentation, and training for Wave 3.0.
- Manage and update client Artwork Bill of Materials 'ABOMBs' through Wave artwork approval system, including Wave revenue recognition.
- Create and distribute the SGK newsletter.
- Support AD with workload where possible
- Provide updates to the client and internal teams to ensure transparency, alignment, and timely communication on any workflow or process changes.
- Partner with stakeholders across Marketing, Procurement, Design, Technical, Regulatory, and Print Partners.
- Identify and drive continuous improvement to optimise the Carlsberg Britvic process.
- Manage relationships and process improvements for third parties such as PepsiCo and print suppliers.
- Attend print trials, supplier visits, and instore reviews to ensure quality standards are met.
- Promote SGK services to maximise client benefit (e.g., Colour Lab).
- Proven experience in critical path and end-to-end project management.
- Strong leadership and workload management skills.
- In-depth knowledge of production artwork, repro, CGI, design, and print.
- Financial acumen for budget creation, forecasting, and invoicing.
- Excellent communication, presentation, and relationship-building skills.
- Highly adaptable and able to perform in a fast-paced environment.
- Strong planning, time management, and attention to detail.
- Ability to handle complex client situations with professionalism.
- Proficiency in Microsoft Office, Adobe Acrobat and SAP; familiarity with project tracking tools.