Multiverse is the upskilling platform for AI and Tech adoption.We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today's workforce.Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they've learned to improve productivity and measurable performanceIn June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK's first EdTech unicorn.But we aren't stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We're building a world where tech skills unlock people's potential and output.Join Multiverse and power our mission to equip the workforce to win in the AI era.The OpportunityAt Multiverse, we're building a product-led business that transforms the workplace through high-quality apprenticeships, giving people from all backgrounds access to world-class careers.Our UX team designs intuitive, inclusive, insight-driven experiences that drive real outcomes - with velocity, learning, and craft excellence at the core.We're seeking a strategic, hands-on Design Manager to elevate UX quality and effectiveness across a pivotal product group: Product Fundamentals. You'll help deliver against our “Cost to Serve” OKR, building smarter systems that reduce operational effort without compromising user experience.What You'll DoShape UX vision and priorities across your groupAlign 3-4 cross-functional squads around user-centred goals, driving quality, efficiency, and measurable impact.Be a hands-on leader (Player-Coach)As a Player, you'll spend around 40% of your time actively contributing to strategic discovery, vision prototyping, and unblocking squad work.As a Coach, you'll spend around 60% of your time developing your team - growing skillsets, managing performance, and raising the UX quality bar.. You'll lead from both the pitch and the sidelines, flexing your hands-on involvement based on team needs and maturity.Champion quality and growthEmbed critique culture, QA standards, and operational UX excellence across your squads.Drive scalable, cost-efficient systemsDesign smart solutions that reduce internal effort and increase user satisfaction.Collaborate across disciplinesWork closely with Research, Data, Product, and Engineering partners.Embed Growth Design practicesHelp your team prioritise experiments, optimisation, and measurable improvements.Evolve our design operationsShape planning rituals and workflows that support fast, sustainable delivery.Hire, lead, and develop your teamManage 2-5 product designers, building a culture of high performance and creativity.Your ImpactYou'll be measured by your ability to:Build a high-performing, aligned design team.Raise the quality bar through coaching, standards, and clear UX vision.Drive a scalable, impactful UX strategy that supports business goals.About YouProven experience leading design teams and scaling quality in fast-paced environments.Strong UX craft and systems thinking, with a portfolio showing real-world impact.Skilled at balancing strategic leadership and hands-on contribution.Collaborative by nature - building strong partnerships across Product, Engineering, and Data.Comfortable embedding Growth Design principles and experimentation mindsets.A strong coach who grows designers' craft, confidence, and impact.Fluent in Figma and fast at using prototyping for communication and alignment.Embodying Multiverse values, especially "Development is at our core."Bonus PointsWhile not required, you might stand out even more if you:Show proof of curiosity through side projects - experimenting with things like 'vibe coding', new AI tools, or self-driven UX challenges.Bring multidimensional experience across complementary areas like coding, copywriting, motion design, video editing, or growth marketing.Can obsess over specific problems, going deep to truly understand the nuances of a user need or system challenge.Who You'll Be JoiningYou'll join a thoughtful, ambitious team of designers and researchers shaping Multiverse's product evolution.Designers work as true partners with PMs and Engineers.Strong foundations exist: Product First Principles, Design QA, Critique Culture, and a Design System - with varied adoption across squads.Based on the , we're currently at Stage 4: Structured - systematic, but variably effective.We're evolving toward a more craft-driven, scalable UX culture, and you'll play a key role in raising maturity and consistency.Growth Design at MultiverseGrowth Design at Multiverse is where UX craft meets performance mindset - using data-informed, hypothesis-driven design to unlock improvements across the full user journey.What defines a Growth Designer isn't where they work in the funnel - but how they work.Key traits:Fast, iterative cycles with tight feedback loopsClear hypotheses, A/B testing, and KPI-driven thinkingObsession with retention, activation, and conversion improvementsComfort challenging assumptions-even "best practices"Curious?Ready to shape the future of learning? Apply today!BenefitsTime off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 2 company-wide wellbeing days and 8 bank holidays per yearHealth & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health supportHybrid work offering - and the opportunity to take part in our work-from-anywhere schemeTeam fun - weekly socials, company wide events and office snacks!Our commitment to Diversity, Equity and InclusionWe're an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy .Right to WorkDo you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.SafeguardingAll posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.
