Customer Experience Advisor
- Kingston upon Hull
- £30,000-35,000 per year
- Permanent
- Full-time
Hours: Monday to Friday, 8:00am - 4:30pm (office based, Hull)
Benefits:
✔ Profit share bonus scheme
✔ 23 days holiday + bank holidays
✔ Bonus day off on your birthday
✔ Free on-site parking
✔ Company PC
✔ Dedicated training & development
✔ Clear progression opportunitiesBe the voice of care and quality - help organisations transform lives through exceptional products and service.A unique opportunity has arisen to join a fast-growing and values-driven business that specialises in high-end, life-enhancing equipment for care homes across the UK and Ireland. This is an advisory, customer-first role where your empathy, product understanding and initiative will genuinely make a difference.This is a reactive sales and customer excellence role - no cold calling, no hard sell. You'll be working with inbound care home clients who need support, information, or guidance on products.What you'll be doing:
- Be the first point of contact for inbound enquiries from care home clients.
- Provide thoughtful advice on products and services, demonstrating a deep understanding of customer needs.
- Process quotes and orders quickly and accurately.
- Handle aftersales care, including delivery updates, service queries, and resolving issues with warmth and professionalism.
- Collaborate with internal teams to ensure a seamless customer journey.
- Experience in a customer-facing, advisory, or sales support role.
- Confidence, empathy, and the ability to build rapport quickly.
- Strong communication and listening skills, you're a natural problem solver.
- Comfort using CRM/order systems and juggling multiple tasks.
- A proactive, can-do mindset... always thinking one step ahead.