Service Delivery Manager - SOC

Securitas

  • United Kingdom
  • £41,695 per year
  • Permanent
  • Full-time
  • 6 days ago
Company DescriptionWe're Hiring: Service Delivery Manager - SOC📍 Location: Broughton, Chester, CH4
💰 Pay: £41,694.85 per annum (pay award pending)
📅 Hours: Monday-Friday, Days
🎓 From day one, you'll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes!Grade: Site BasedSee a Different World. Where potential is seen and progress is nurtured.Are you ready to lead a high-performing team in a fast-paced, mission-critical environment? We're looking for a Service Delivery Manager to take charge of our Security Operations Centre, overseeing CCTV and Fire Control operations.As the Service Delivery Manager - SOC, you'll work closely with operational managers and frontline teams to ensure excellence in service delivery, driving performance against SLAs and KPIs.This permanent position offers the opportunity to provide strategic direction, hands-on support, and line management to a team of Supervisors and Operators. If you're passionate about operational excellence and team empowerment, the Service Delivery Manager - SOC role is your chance to make a lasting impact.Job DescriptionResponsibilitiesYou'll play a vital part in keeping people, property, and information safe. That includes:
  • Lead and manage a team of SOC Supervisors and Operators
  • Oversee CCTV and Fire Control operations across multiple sites.
  • Respond to and resolve security incidents with professionalism.
  • Deliver timely and accurate incident reporting to stakeholders.
  • Monitor call management and ensure industry-leading service levels.
  • Identify trends and implement progressive improvements.
  • Liaise with clients on SOC technology and operational matters.
  • Conduct drills, scenario testing, and team evaluations.
  • Train SOC staff on standard operational procedures
  • Ensure SIA compliance and manage performance reviews.
  • Recognise achievements through internal awards.
  • Support recruitment and maintain staffing levels.
  • Manage overtime, sickness, and annual leave planning.
  • Coach and mentor team members for growth and development.
  • Review and streamline processes across all locations.
  • Collaborate with stakeholders and support senior management.
Please note - The responsibilities listed here aren't the full picture-but they give you a good sense of the role. If you meet the minimum requirements and believe you've got what it takes to succeed, we'd love to hear from you.QualificationsWhat we're looking for:We're looking for someone who sees a different world-someone who values teamwork, shows initiative, and wants to grow. Ideally, you'll have:Essential
  • SIA CCTV Licence
  • Eligible to work in the UK.
  • Strong communication and interpersonal skills
  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Full clean manual driving licence
  • Proven customer service and organisational skills
  • Ability to work independently and under pressure.
Due to the nature of this opportunity, candidates must be able to achieve Baseline Personnel Security Standard (BPSS) and Security Check (SC) ClearanceDesirable
  • Experience in SOC or Control Room environments
  • Emergency Services or Security Industry background
  • Familiarity with rostering systems (e.g., Timegate)
  • IOSH or equivalent qualification
  • Understanding of NSI Gold standards
  • Incident management applying Command and Control, JESIP, and METHANE protocols
Why Join Securitas?We have a promise to our people, a 'People Promise' where opportunity, people and purpose play a vital role in our day to day!Opportunity: We see potential in every person and situation.
People: We open our eyes to all that's good.
Purpose: We make your world a safer place.We believe in your future, not just your past. At Securitas, you'll find a career built on trust, respect, and progress.Additional InformationIt's great to see you're considering a career with us here at Securitas UK! You're one step away from joining our global team of over 375,000 professionals.Why Choose Securitas UK?At Securitas UK, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.What You Can ExpectApplying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We're here to help-just drop us an email.Diversity & Inclusion: Be Yourself at SecuritasWe are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:
  • Career Growth: Clear pathways from apprenticeships to leadership programs.
  • Inclusive Leadership: A culture of respect, transparency, and collaboration.
  • Fair Pay & Benefits: Competitive, equitable compensation and benefits.
Our Commitment to YouWe support our workforce through initiatives such as:
  • Employee Networks - Safe spaces to connect and influence policies for change.
  • Race at Work Charter & Armed Forces Covenant - Supporting equality and inclusion.
  • Disability Confident Employer - Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
  • Health & Well-being Programs - Mental health support and workplace wellness.
  • Neurodiversity Top Employer Certification - Leading inclusivity for neurodivergent individuals.
We celebrate diversity year-round with events like BSL Week, International Women's Day, PRIDE, and Black History Month and so much more!Take the Next StepJoin us and be part of a team that values you. Click 'I'm Interested' and start your career with Securitas UK today!

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