Field Service Engineer – UK South

Elekta

  • Crawley, West Sussex
  • Permanent
  • Full-time
  • 22 days ago
Are you a current Elekta employee?Please click here to apply through our internal career site .Want to join a team with a mission to improve and save lives?We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.We currently have the following opportunity available - please contact us for more details!We don’t just build technology. We build hope.Elekta is a global company headquartered in Stockholm, Sweden, with offices in 120 countries. We are passionate about advancing precision radiation therapy and profoundly changing cancer care. With a global team of 4,700 employees, we develop outcome-driven and cost-efficient solutions that provide lasting clinical difference. Our solutions are developed through sustainable environmental, social, and governance practices.What You’ll Do at ElektaThe Field Service Engineer – UK South is responsible for the installation and servicing of all Elekta products within UK. This role will have a primary focus on MR-Linac systems within the region.This is a home-based role with a requirement to travel throughout the UK as required and as directed by the Regional Service Manager. Engineers are informed by the office in UK or the appropriate Regional Service Manager which work needs to be undertaken, engineers are then expected to work under their own initiative to complete the tasks appointed, if necessary, problems or issues are escalated to the office in UK.The Field Service Engineer – UK South responsibilities include (but are not limited to):
  • Excellent knowledge and proven skills in electronics, mechanics, pc’s & servers, networking, high vacuum, high/low voltage & current, diagnostic equipment and a general knowledge of all engineering disciplines.
  • Ability to fault-find and repair at board level & below.
  • Ability to manage own workload.
  • Be highly motivated, dynamic, have good leadership skills & be a good problem solver.
  • Have a strong customer focus and have excellent customer service skills to ensure that all customers are provided with high quality care and attention throughout the sales and service process, so that each customer is fully satisfied with the support they receive from Elekta.
  • An excellent communicator at all levels. Written and verbal output shall be concise and accurate.
  • Engender and support Elekta values
  • Represent Elekta in a professional and positive manner
  • Complete the administration requirements of the role in accordance with the quality system in a timely and accurate manner.
  • Follow at all times Elekta’s quality and safety policies.
  • Be prepared to work as required at times and locations dictated by the needs of the customer and Elekta.
  • Provide feedback to the Service Manager any problems, solutions or opportunities which may need to be communicated to other parties.
  • Carry out without supervision corrective maintenance within acceptable timescales prompting escalation of the problem if required and maintaining ownership of problem until customer is satisfied.
  • Install without supervision all systems within the product portfolio to the required specification and within the project timescales.
  • Assist in the promotion and sale of upgrades and options.
  • Identify and implement improvements that enhance the customer’s satisfaction with Elekta.
  • Demonstrates innovation with regard to installation processes and the Service Business.
  • Maintain an up to-date knowledge of all Elekta products in the service portfolio.
  • Provide training to other staff when necessary
The right stuffWe are looking for someone who has a great sense of responsibility and offer both solicited and unsolicited advice. The role requires:
  • Ability to be away from home for several days at a time when needed.
  • Strong communicator, curious, resolute and a real team player
  • Excellent interpersonal and communication skills.
  • Proven ability to manage one’s own environment and complete the tasks deployed to them.
What You Bring
  • Minimum HNC or equivalent is a related engineering discipline.
  • Completion of all relevant Elekta technical training courses up to 3rd line.
  • Competent with relevant IT technology including Windows OS, Microsoft Office applications, networking.
  • Experience in a service environment.
  • Demonstrable drive and commitment to Elekta and the tasks in hand.
  • Clean Driving License
What You’ll GetIn this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. In addition to this, Elekta offers a range of benefits.
  • Flexible working hours (this role is a hybrid and you must be able to commute to Crawley
  • Group Income Protection
  • Private Medical Insurance
  • Pension
  • Dependents' Pension
  • MyElektaBenefits
  • Introduction Bonus Scheme Policy
  • Holiday Purchase
  • Cycle to work scheme
  • Flexible working hours
  • Overtime Policy
  • Childcare Vouchers
  • Life Assurance
  • Long Service Awards
Hiring processWe are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.Your Elekta contactFor questions, please contact the Global TA Partner responsible, Joanna Kozyra at Joanna.kozyra@elekta.com. We do not accept applications through e-mail.We are an equal opportunity employerWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic

Elekta