Field Service Engineer – UK South
Elekta
- Crawley, West Sussex
- Permanent
- Full-time
- Excellent knowledge and proven skills in electronics, mechanics, pc’s & servers, networking, high vacuum, high/low voltage & current, diagnostic equipment and a general knowledge of all engineering disciplines.
- Ability to fault-find and repair at board level & below.
- Ability to manage own workload.
- Be highly motivated, dynamic, have good leadership skills & be a good problem solver.
- Have a strong customer focus and have excellent customer service skills to ensure that all customers are provided with high quality care and attention throughout the sales and service process, so that each customer is fully satisfied with the support they receive from Elekta.
- An excellent communicator at all levels. Written and verbal output shall be concise and accurate.
- Engender and support Elekta values
- Represent Elekta in a professional and positive manner
- Complete the administration requirements of the role in accordance with the quality system in a timely and accurate manner.
- Follow at all times Elekta’s quality and safety policies.
- Be prepared to work as required at times and locations dictated by the needs of the customer and Elekta.
- Provide feedback to the Service Manager any problems, solutions or opportunities which may need to be communicated to other parties.
- Carry out without supervision corrective maintenance within acceptable timescales prompting escalation of the problem if required and maintaining ownership of problem until customer is satisfied.
- Install without supervision all systems within the product portfolio to the required specification and within the project timescales.
- Assist in the promotion and sale of upgrades and options.
- Identify and implement improvements that enhance the customer’s satisfaction with Elekta.
- Demonstrates innovation with regard to installation processes and the Service Business.
- Maintain an up to-date knowledge of all Elekta products in the service portfolio.
- Provide training to other staff when necessary
- Ability to be away from home for several days at a time when needed.
- Strong communicator, curious, resolute and a real team player
- Excellent interpersonal and communication skills.
- Proven ability to manage one’s own environment and complete the tasks deployed to them.
- Minimum HNC or equivalent is a related engineering discipline.
- Completion of all relevant Elekta technical training courses up to 3rd line.
- Competent with relevant IT technology including Windows OS, Microsoft Office applications, networking.
- Experience in a service environment.
- Demonstrable drive and commitment to Elekta and the tasks in hand.
- Clean Driving License
- Flexible working hours (this role is a hybrid and you must be able to commute to Crawley
- Group Income Protection
- Private Medical Insurance
- Pension
- Dependents' Pension
- MyElektaBenefits
- Introduction Bonus Scheme Policy
- Holiday Purchase
- Cycle to work scheme
- Flexible working hours
- Overtime Policy
- Childcare Vouchers
- Life Assurance
- Long Service Awards