Customer Care Manager
- St Asaph, Denbighshire
- £41,000 per year
- Permanent
- Full-time
Job Title: Customer Care Manager (Property Maintenance)Job Reference: J90680Venn Group has been engaged by a leading property maintenance business to recruit a Customer Care Manager based in North Wales. This permanent role is ideal for someone with a strong background in property maintenance and trades, particularly joinery, who thrives in a hands-on, problem-solving environment.You will be responsible for managing day-to-day maintenance across a diverse property portfolio, ensuring all buildings are maintained to a high standard and comply with relevant regulations. The role involves coordinating contractors, undertaking minor refurbishments, and working closely with multiple teams to support business objectives with a main focus on customer care.Location: North Wales (travel across various sites required)
Salary: £35, 000 - £40,000
Contract Type: Permanent
Work Pattern: Full-timeThe duties will include:Responding to planned and reactive maintenance across propertiesConducting regular property inspections and identifying necessary worksManaging maintenance budgets and ensuring cost-effective service deliverySupervising external contractors and tradespeople where appropriateMaintaining compliance with health and safety regulations and building codesCarrying out minor refurbishments, fit-outs, and construction tasksCoordinating emergency and urgent repairs promptlyMaintaining detailed records of maintenance schedules and asset lifecycles using House Builder ProCollaborating with construction, commercial, and customer care teams to achieve business goalsDeveloping and implementing preventive maintenance programmesEssential Skills/Qualifications:Proven experience in property maintenance or a related construction/trades role, joinery background preferredBroad trade knowledge including joinery, decorating, plumbing, electrical (includ
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