Service Desk Engineer

Futures

  • Beverley, East Riding of Yorkshire
  • £33,000 per year
  • Permanent
  • Full-time
  • 30 days ago
  • Apply easily
Futures recruitment are looking to appoint a service desk engineer for our client based on the outskirts of Hull. Due to a period of continued growth the successful service desk engineer will be responsible for 2nd line IT Support and provide technical support on both hardware and software issues. You will play a vital role in diagnosing, troubleshooting, and resolving IT incidents while working closely with internal stakeholders.Key Responsibilities
  • Provide 2nd line support for hardware and software issues across the business.
  • Troubleshoot and resolve PCs, servers, printers, scanners, mobile devices, and network problems.
  • Maintain and support manufacturing-specific IT systems and applications.
  • Support Windows environments
  • Perform root cause analysis to prevent recurring technical issues.
  • Manage and update IT documentation, asset tracking, and user guides.
  • Collaborate with 1st and 3rd line support teams to escalate complex issues.
  • Support IT infrastructure, including switches, routers, and Wi-Fi networks.
  • Ensure all IT activities comply with security and compliance policies.
  • Assist in IT projects, upgrades, and rollouts.
Experience
  • Proven experience in a 2nd line IT support role.
  • Knowledge of hardware diagnostics and troubleshooting (PCs, laptops, printers, barcode scanners).
  • Familiarity with manufacturing or industrial IT systems is highly desirable.
  • Ability to work independently and prioritise tasks in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication skills, with the ability to explain technical concepts to non-technical users.
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