GP Patient Services

NHS

  • Dorchester, Dorset Weymouth, Dorset
  • £12.21 per hour
  • Permanent
  • Part-time
  • 2 days ago
The Prince of Wales Surgery has an exciting new opportunity for an experienced and enthusiastic candidate to join our Patient Services Team. The post is based in Poundbury, Dorchester with some cover in our sister practice in Portesham just off the coast road, convenient for staff based in the Weymouth, Dorchester or Bridport areas. The advertised post is 15 hours a week with availability on Mondays and Fridays essential.This is a varied and interesting position with the potential to develop further. It would suit someone with confident IT, communication and people-skills, a proven problem-solving ability and plenty of patience and empathy. Full training will be given over an extended period until the post-holder is confident in the role.We are looking for someone who will share our commitment to providing excellent healthcare to our patients.By joining our team you will benefit from:
  • NHS pension
  • 5 weeks annual leave pro rata + Bank Holidays
  • In-house induction and good training opportunities
Main duties of the job
  • Booking/cancelling appointments
  • Answering the phones
  • General Admin tasks, filing, photocopying and scanning.
  • Processing prescription requests
  • Helping patients with any queries.
About usThe Prince of Wales Surgery is a 6 GP Partner and 2 salaried GP training Practice operating over 2 sites based in Dorchester and Portesham.DetailsDate posted29 August 2025Pay schemeOtherSalary£12.21 an hourContractPermanentWorking patternPart-time, Flexible workingReference numberA2890-25-0009Job locations2 Frederick Treves HouseSt John WayDorchesterDorsetDT1 2FDThe SurgeryMalthouse MeadowPorteshamWeymouthDorsetDT34NSJob descriptionJob responsibilitiesGENERAL ADMINISTRATION
  • Pulling/filing notes for surgeries and updating as necessary
  • Processing and distributing incoming and outgoing mail
  • Filing and retrieving paperwork/correspondence, including filing to patient records
  • Computer data entry, processing and recording information in accordance with practice procedures
  • Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
  • Cover sickness/annual leave and work reasonable overtime when required.
PATIENT SERVICES
  • Receiving patients, consulting with members of practice team
  • Handing completed repeat prescriptions to patient and checking names and address.
  • Be able to cover all reception positions as necessary
  • Taking messages and passing on information
  • Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
  • Processing emails and econsults
APPOINTMENT SYSTEM MANAGEMENT
  • Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
  • Monitor effectiveness of the system and report any problems or variations required.
Deal with home visit requestsArrange transport to hospital appointments for housebound patientsMEDICAL RECORDS MANAGEMENT
  • Retrieve and refile records as required, following records management processes.
  • Ensure correspondence, reports, results, etc., are filed in correct record.
Processing repeat prescriptions in accordance with practice guidelinesHanding completed repeat prescriptions to patient and checking names and address.CONSULTATION ROOM PREPARATIONS
  • Consulting rooms are unlocked in readiness for each consulting session.
Rooms are checked at the end of each consulting session and left tidy and secure Job descriptionJob responsibilitiesGENERAL ADMINISTRATION
  • Pulling/filing notes for surgeries and updating as necessary
  • Processing and distributing incoming and outgoing mail
  • Filing and retrieving paperwork/correspondence, including filing to patient records
  • Computer data entry, processing and recording information in accordance with practice procedures
  • Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
  • Cover sickness/annual leave and work reasonable overtime when required.
PATIENT SERVICES
  • Receiving patients, consulting with members of practice team
  • Handing completed repeat prescriptions to patient and checking names and address.
  • Be able to cover all reception positions as necessary
  • Taking messages and passing on information
  • Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
  • Processing emails and econsults
APPOINTMENT SYSTEM MANAGEMENT
  • Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
  • Monitor effectiveness of the system and report any problems or variations required.
Deal with home visit requestsArrange transport to hospital appointments for housebound patientsMEDICAL RECORDS MANAGEMENT
  • Retrieve and refile records as required, following records management processes.
  • Ensure correspondence, reports, results, etc., are filed in correct record.
Processing repeat prescriptions in accordance with practice guidelinesHanding completed repeat prescriptions to patient and checking names and address.CONSULTATION ROOM PREPARATIONS
  • Consulting rooms are unlocked in readiness for each consulting session.
Rooms are checked at the end of each consulting session and left tidy and securePerson SpecificationExperienceEssential
  • Experience working in a team
Desirable
  • Experience working in General Practice environment
  • Experience using Systmone
QualificationsEssential
  • GCSE in English and Maths grade C and above
Person SpecificationExperienceEssential
  • Experience working in a team
Desirable
  • Experience working in General Practice environment
  • Experience using Systmone
QualificationsEssential
  • GCSE in English and Maths grade C and above

NHS