City Success Manager

Voi Technology

  • London
  • Permanent
  • Full-time
  • 14 days ago
Your mission at VoiAs the City Success Manager you will be responsible for building and managing the relationships with the city stakeholders, while working continuously to develop the operational and commercial performance in the UK. In this role you will report directly to the General Manager and collaborate closely with the local Policy- and Operations team and other central stakeholders to grow Voi’s footprint in existing- and new markets. This will include:
  • Lead the commercial growth and transformation of our micromobility services by collaborating with city representatives, driving revenue, and delivering measurable results.
  • Identify growth- and change opportunities and be responsible for the implementation of these to improve profitability, customer ratings and service quality.
  • Building strong relationships with key city stakeholders, leading events and contributing to initiatives in collaboration with the local Public Policy- and Partnerships teams to drive improved performance in line with city priorities.
  • Being the point of contact for the city stakeholders, ensuring contractual compliance, monitoring and implementing solutions that address city concerns and complaints funneled from our user support teams, and following up on impact.
  • Participating in pre-tender and tender work to ensure our position as the obvious choice for cities tendering micromobility services.
  • Leveraging market insights and customer behaviour data to expand and develop our user base and improve retention
  • Leveraging data and analytics and working in close collaboration with the local operations team to optimise operational efficiency and performance
What you need to embarkWe’re looking for a structured business professional with the ability to build and manage relationships with external stakeholders and work proactively to strengthen our footprint in a fast- and dynamic industry. In addition to this, we believe the right person has:
  • A Bachelor in business, economics, engineering or similar.
  • Professional fluency in English, both written and spoken.
  • 3-5+ years of experience in business development or strategy, preferably in a fast-paced environment.
  • Experience from collaborating with and effectively managing external stakeholders.
  • Demonstrated track record in partnerships and negotiations, driving successful outcomes, ideally with both public and private stakeholders
  • Experience from leading complex cross-functional projects taking multiple diverging stakeholder needs into account.
  • Excellent communication and presentation skills, with the ability to quickly adapt the messaging to a diverse audience.
  • Good commercial sense and experience from working closely with a P&L, budgets, and business cases.
  • Ability to work with analysis of large data sets.
Why Voi?Working at Voi is more than just a job; Our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to:
  • Join Europe’s #1 micromobility operator and one of the fastest growing scale ups.
  • Get “skin in the game” through our employee options program.
  • Have a direct impact on Voi’s footprint in the region.
  • Collaborate closely with inspiring, motivated and fun colleagues towards a common goal.
  • Join the micromobility revolution and be a part of creating sustainable cities made for living, free from noise and pollution.
Since 2018, has been on a mission to create safe, sustainable and reliable micromobility for everyone. Today we are the leading shared micromobility operator in Europe, with HQ in Stockholm (Sweden), operating 100,000+ vehicles in 100+ towns and cities across 12 countries, serving 7+ million riders with over 300+ MILLION rides to date, and we have no intention of stopping here! We believe that micromobility will play a central role in changing how people move in our towns and cities in the future and want to ensure that the micromobility transformation happens the right way - through real innovative technology, partnership and transparent dialogue with towns, cities and governments, and by adapting our products to the local needs. In addition to improving quality of life in cities around the world, we are contributing to the solution for climate change by making sustainable transportation options more widely available and promoting renewable energy use and circularity along our supply chain.Diversity MattersAs a Voiager, we offer you a friendly, collaborative and fast-paced workplace where you can bring your whole self to work, regardless of gender, age, ethnicity, religion, disability or sexual orientation - and welcome applications from whoever you are, including veterans, those actively serving as a Reservist and their partners. What is most important to us is how you treat others and what skills and value you bring to our team. We believe that having a wide diversity of people with different backgrounds and perspectives within Voi is essential to our success in delivering the best user experience to our equally diverse user base. With employees from over 50 nationalities working within Voi, we believe we have made good progress but know we can still do more - therefore we discourage any photos, personal letters, or disclosure of any information that concerns other information than your professional experience.

Voi Technology