Centre Manager
- Coventry
- £35,000-40,000 per year
- Permanent
- Full-time
As a Centre Manager, you will oversee the daily operations and leadership of your team, ensuring high performance across all areas, including customer service, operations, sales, and administration. This role is hands-on, requiring you to work alongside the team in service bays, providing guidance and motivation while maintaining seamless operations.Key Responsibilities:
- Lead and manage the centre’s performance to achieve sales targets and operating budgets.
- Drive excellence in customer service and ensure satisfaction targets are met.
- Address and resolve customer complaints efficiently.
- Manage and motivate the team to build a strong local reputation for the brand.
- Oversee stock management and ordering processes.
- Contribute to the centre’s growth through PR and marketing initiatives.
- Perform MOT testing, fast-fit repairs, or servicing when required, depending on business demands.
- At least 2 years of experience in the automotive industry.
- Proven ability to manage customer relations and lead a small team.
- Hands-on expertise in MOT testing, fast-fit repairs, or servicing is highly desirable.
- Strong organisational and leadership skills.
- Company pension scheme
- Cycle-to-work scheme
- Employee discounts
- Life insurance
- On-site parking
- Referral programme
- Performance-based bonuses, including quarterly incentives