Customer Service Manager

Michael Page

  • Doncaster
  • £50,000 per year
  • Permanent
  • Full-time
  • 2 months ago
  • Apply easily
  • Newly created role managing Customer Service Team in UK & Europe
  • £50,000 - £55,000 plus bonus and benefits
  • Doncaster - on-site
  • Manufacturing & Engineering industry
  • Lead and manage the UK & European Customer Service Administration teams to deliver exceptional service to B2B customers
  • Develop process and procedures across European Customer Service function to ensure best practise is shared and standardise ways of working across both sites
  • Work with MD and other Senior Stakeholders to support business wide objectives through the customer service functions
  • Manage and allocate stock levels to ensure customer demand and needs can be met, working closely with both production and purchasing
  • Own the order management process, ensuring the smooth and timely movement of customer orders in line with pre agreed expectations
  • Ensure export documentation for customer orders is completed in line with compliance and regulatory requirements
Customer Service ManagerManufacturing & Engineering Sector
  • Experience managing a Customer Service function
  • Experience within a manufacturing / engineering / supply chain background
  • Record of supporting both UK & European Customers
  • Ability to build and implement process and procedures
Page Group are delighted to be working in partnership with an international manufacturing business within the engineering space, on the appointment of a newly created, Customer Service Manager roleReporting into the UK MD, the role will manage 2 customer service teams, x1 UK & x1 in EuropeBased in Doncaster, the Customer Service Manager will join a leading manufacturing business supporting the Engineering sectorThe role will be 9-5 Monday to Friday on siteSalary of £48,000 - £55,000 plus up to 10% bonus, private medical insurance, free parking, 25 days holiday (plus bank) and a number of other benefits

Michael Page