Product Support Specialist

Roberts Webb Recruitment

  • Chester
  • £35,000 per year
  • Permanent
  • Full-time
  • 16 days ago
Job Description:Product Support Specialist Opportunity, Chester based office!We’re looking for a Technical Product Support Specialist to join a growing Customer Experience team in Chester. This role is perfect for someone who enjoys problem-solving, learning about different products, and supporting business customers with technical queries. This is a fantastic opportunity to join a collaborative team, support business partners across the UK, and make a real impact in improving people’s experiences with innovative hearing technology.About the Role
  • Title: Technical Support Advisor
  • Role: Permanent, full time
  • Location: Chester, Office based
  • Salary: up to £35K per annum
  • Benefits: 26 days holiday plus bank holidays, pension, life assurance, flexible working hours, growth opportunities
What you’ll be doing
  • Acting as the first point of contact for audiologists and business owners (B2B), providing technical support across a range of products.
  • Handling support queries via phone, email, and Salesforce case management, ensuring all cases are managed efficiently.
  • Supporting product launches and wider business projects, contributing ideas to improve processes and customer experience.
  • Delivering solutions across multiple brands and products, helping resolve technical queries such as device connectivity or app issues.
  • Working collaboratively with a close-knit team, sharing knowledge and new ideas to improve the department continuously.
RequirementsWhat we’re looking for
  • Experience in product-based technical support (consumer electronics, retail tech, hearing/medical devices, etc.).
  • Strong problem-solving and “outside the box” thinking.
  • A positive attitude – open to learning and feedback.
  • Clear communication skills, confident in a professional B2B setting.
**Roberts Webb Recruitment are acting as an agency on behalf of this company and role**

Roberts Webb Recruitment