Senior Estate Manager

• To provide senior professional management of all building and engineering related matters with direct responsibility for a large professional and technical workforce, contract procedures, plus financial control of large budgets
• To contribute to the capital and site development and long-term Estates strategies
• To provide, coordinate, develop and manage highly specific and highly complex specialised engineering and building input into capital site development and modernisation projects
• To ensure the operation of all engineering and building services is in accordance with relevant codes of practice and statutory requirements
• To give senior managerial input/support to brand objectives
• The post holder will be expected to make decisions/judgements involving complex facts or situations where expertise in a field is required (Engineering, Estates issues, and finance are examples)
• The post holder will initiate and manage capital plant replacement and other programmes

• The post holder will be responsible for implementing and ensuring compliance of a range of policies for the Estates Department and other departments/services. These will include Estate wide policies
• Work effectively with all parties to ensure that the asset register and property database is maintained and updated, ensuring the accuracy and maintenance of records for the specified area
• Liaise with the construction contractors after-care team and manage efficiently the defect process during the warranty period
• Ensure Health & Safety regulations and other estate management policies are adhered to throughout all levels of the estate and General and Fire risk assessment recommendations are implemented
• Monitor compliance with all planning/section 106 requirements including the travel plan and car club

• Responsible for the maintenance and operation of physical assets and engineering services
• Identify, manage and monitor planned preventive maintenance programmes
• Build an understanding of, and relationship with, key suppliers to ensure effective overview of the contracted maintenance and thereby ensure all contractors provide a high standard of workmanship and offer value for money
• Monitor and inspect the common parts of the Estate to pro-actively ensure repairs and maintenance are addressed according to the planned maintenance programme and/or dealt with by the onsite maintenance team
• Manage the relationship with the independent ESCO district heating system manager, supporting the liaison process between the operations team and the tenants
• Provide day to day management of all approved capital projects
• Manage the activities of the sub-contractors who provide cleaning, refuse collection, pest control, landscaping, security and other related services
• Manage all statutory compliance processes including those related to L8, RIDDOR, Regulatory Reform (Fire Safety) Order 2005. Build and manage a robust Health & Safety compliance regime across the estate
• Ensure insurance claims are managed and processed efficiently and correctly

• To be accountable for the management of the property Operating & Capital budgets including establishing and delivering service charge budgets
• Liaise with the Finance Team and Operations Team in meeting the service charge budget
• Contribute to the preparation of annual and project budgets, including reserve funding
• Identify opportunities for financial savings/efficiencies
• Report and follow the corporate processes for management of reactive maintenance
• Contribute to the preparation of the year end accounts
• Consider impact on customers, people, organization and budget when making decisions and ensure a balance is maintained across competing objectives and needs
• Close liaison with finance team to ensure property asset register is accurately maintained and that rates/rent budgets are set appropriately

• Effectively manage estates team performance confidently and consistently addressing performance and behavioral issues honestly and promptly where necessary
• Support the planning and management of resource levels including the management of shift rotas and peak operational activity to successfully deliver excellent service and effectively control costs
• Inspire and motivate the property team to engage and commit to overall business plan, vision and values
• Support the recruitment, coaching and development of all property team members identifying and nurturing talented team members to support retention and succession planning
• Focus on delivering excellent customer and stakeholder experience, regularly seeking and acting on feedback
• Support the Operations Manager in generating reporting on key operational metrics to measure and monitor performance and support the development of continuous improvement
• Recognize and reward compliance with business process and support the Head of Operations in addressing noncompliance appropriately clarifying negative impacts
• Develop and maintain key stakeholder relationships and other tenants to facilitate the smooth running of the estate
• Liaise with colleagues across the organization, including senior management, to develop strategy and seek necessary approvals
• Frequent interaction with tenants as well as local communities, local authorities, property consultants, solicitors, professional bodies and other

• Minimum of 5 years' experience in facility and building management
• Strong technical knowledge and understanding of block management, including equipment maintenance, health and safety regulations, and efficiency in facility operations
• Industry related qualification (NFOPP, RICS, ARLA, ARMA, IRPM, IOSH, NEBOSH, CIBSE, CIOB, IHEEH)
• Understanding of residential property management operations
• Understanding of mixed use estates
• Ability to develop Risk Assessments/Method Statements
• Commercial aware with strong customer service skills
• Knowledge and experience with Service Charge Management
• Strong IT skills with Excel and Word
• Excellent communication skills both written and verbal
• Live within reasonable travel distance to the property
• Numerate and analytical with the ability to interpret, present or write complex property and estate management reports capable of being understood by a wide range of people in a clear and comprehensible manner
• Ability to adopt an ordered, systematic and thorough approach to work tasks and record keeping
• Customer focused approach
• Ability to work well remotely and in a team
• Highly developed analytical and judgemental skills

• Experience in opening and mobilising new properties/hotels/business locations
• Highly organised with excellent project planning skills

Deverell Smith