Parking Appeals Officer

Southwark, South East London
£24.00-26.00 per hour
Temporary
Full-time

2 days ago
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Job Type
Location
Area London England Southwark, London
Sector
Salary See Job Description
Start Date ASAP
https://www.unity-recruitment.co.uk/job-search/3066-parking-appeals-officer/51-back-office/london/job 2025-09-02 14:09:28 2025-09-29 Unity Recruitment Job Ref CCH0003_1756818567Description Parking Appeals OfficerMust have good working knowledge on Parking AppealsKey result areas/overview:Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.The Dimensions of this role

To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation.
Responsible for decision making on whether the appeal is to be accepted or rejected.
Make suggestions for developing procedures to improve service delivery, customer focus and efficiency
To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
To process payments received directly at the council
To process refunds
To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases

The candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems.You will be required to work 36 hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm.This role of Parking Appeals officer will pay between £24-£26 an hour via umbrellaIf this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level***Previous Parking industry experience is essential for all parking vacancies**

Unity Recruitment