Change Officer - Counter Terrorism Policing HQ

Metropolitan Police

  • Birmingham
  • Permanent
  • Full-time
  • 15 days ago
1Job Title: Change Officer - Counter Terrorism Policing HQSalary: The starting salary is £51,196, which includes allowances totalling £2,841.The salary is broken down as £48,355 basic salary, which will increase annually until you reach the top of the scale £52,730. Plus, a location allowance of £1,841 and a non-pensionable allowance of £1,000.Location: BirminghamMake sure Counter Terrorism Policing has the best possible IT.There has never been a more important time to be working within counter terrorism and a career with Counter Terrorism Policing (CTP) is like no other, with specialist roles spanning the UK and overseas.The CTP Customer Service Centre (CSC) is located close to Birmingham Airport and the National Exhibition Centre (NEC) and provides IT support to our entire CTP network; as well as other partner agencies, on a 24/7 basis.As a proven centre of excellence, aligned to ITIL® best practice, effective service management processes are crucial in ensuring that risks are mitigated, and that robust governance exists in order to protect the integrity of our national infrastructure and networks. We are now growing our service management team to bolster coverage in our Change Management and Problem Management process areas.Work for us and you could be at the forefront of national security and public safety; working alongside emergency service colleagues, government agencies, intelligence services and the military to help keep our communities safe.You will ensure that only beneficial Changes are made, with minimum disruption to national services supported by the CSC. In addition, you will lead on the research into the root causes of Problems; striving to make temporary solutions (workarounds) available and driving the development of permanent fixes which can be then deployed through Change. This is a role that really does make a difference to our people.Besides the rewarding nature of the job itself, a competitive salary and a Civil Service pension, you'll also benefit from excellent career and professional development. If you're looking to progress, this is a great opportunity.Use your skills to help protect the public and support our teams. Join CTP today.Job SummaryThe primary purpose of this role is to embody the Change Management processes as described in ITIL® service management and as defined by the Change Management Process Owner. The role holder will be responsible for the process which controls the lifecycle of all CSC managed Changes; the primary objective is to ensure that beneficial Changes are made, with minimum disruption to national services supported by the CSC.This role will manage the day-to-day operation of the Change process to ensure that governance is being followed; communications are reaching all relevant stakeholders and that all change records are correct and current. It will be responsible for auditing, operating and improving the above processes and championing best practice within both the Change and Problem Management service disciplines. The role holder will need to interact heavily with both internal and external departments to ensure that inbound changes are managed to the correct standards.In conjunction with the Process Owner for Problem Management, the role holder will also be responsible for the process which controls the lifecycle of all CSC managed Problems; including leading on research into the root causes of incidents, make temporary solutions (workarounds) available, and developing final solutions, deployed through Change Management, for known errors. The role holder will need to engage in proactive problem management by analysing trends or historical data of incidents and services.Key TasksThe post holder will be required to do the following:
  • Management of all submissions to the CSC Change Management process throughout their lifecycle to ensure good practice is followed and procedures adhered to.
  • Define, roadmap, deliver and report upon service improvements pertaining to Change and Problem, in order to add value to the business.
  • Produce regular, cogent reports aimed at multiple audiences to demonstrate all dimensions of data around Change and Problem, on demand and pro-actively.
  • Organise and attend all local CSC Change Advisory Boards (CAB) and other relevant forums, as well as other meetings as directed by their line manager.
  • Produce and deliver the Forward Schedule of Changes (FSC) to all CAB attendees and review all implemented Changes to ensure that they have met their objectives.
  • Management of the CSC Problem Management process and to ensure good practice is followed and procedures adhered to.
  • Lead on research into the root causes of incidents, make temporary solutions (workarounds) available, and develop final solutions, deployed through Change Management, for known errors.
VettingThis post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (enhanced) (SC(e)) level before taking up the post; with a willingness to undergo Developed Vetting (DV) once in post, if required.Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e)) or Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post.Confidentiality AgreementApplicants should also be aware of the need to sign a confidentiality agreement on taking up the post.Our Employee CommitmentsCounter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of “Working to keep people safe from Terrorism”.Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in Local Policing, to tackle today's complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations.Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements, including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable).How to applyClick the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement, and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV).Completed applications must be submitted by 23:55 on 3rd May 2024.Essential For The Role 1Essential For The Role, e.g. qualifications, licenses, languages, trainingEssential Experience
  • Experience of ITIL® service management process management, specifically Service Level Management, Change Management and Problem Management
  • Experience of working within a managed service environment working to defined metrics and SLAs.
  • Experience of IT hardware layers and typical deployment models.
  • Experience of inter-departmental relationships and IT departments around the remit of service transition and service improvement
  • Experience and ability to prioritise, execute tasks and make sound decisions in a busy Service Operations environment.
  • Intermediate knowledge of Cisco and Microsoft technologies
  • Good experience of data centre management including backups, failover testing, resilience and redundancy methodology
  • Good experience of Infrastructure and Application monitoring and automation tools
  • Good experience of data mining to be able to produce reports on Change and Problem areas.
  • Excellent understanding of ITIL® Continual Service Improvement
  • A high level of written and verbal communication skills. The role holder will be required to work closely with external departments, suppliers and all CSC teams.
  • A mature, confident and adaptive approach to making sure that any cultural resistance to change and problem management is challenged and reshaped.
Desirables
  • Knowledge of ITIL (or Foundation qualified)
  • Preferred experience within a secure police, defence or public sector environment
  • Previous exposure to ISO 20000 and ISO 27000
Additional InformationAllowances are only for London-based candidates.Additional Information 1The following competencies will be tested against during sift:
  • We analyse critically at level 2
  • We take ownership at level 2
  • We are collaborative at level 2
  • We support, deliver and inspire at level 2
The following values will be tested against during sift:
  • Professionalism
  • Integrity
Disability Confident StatementThe Met is committed to being an inclusive employer with a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from ethnic minority groups and females.As a Disability Confident employer, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term health conditions have the opportunities to fulfil their potential and realise their aspirations. If you consider yourself to have access, workplace or reasonable adjustment requirements that need to be accommodated, we ask that you include this information within your application form. All matters will be treated in strict confidence and will not affect any recruitment decisions.

Metropolitan Police