Applications Analyst

Trent & Dove Housing

  • Burton upon Trent, Staffordshire
  • £43,000 per year
  • Permanent
  • Full-time
  • 21 days ago
The VacancyAt Trent & Dove, we are driven to provide homes and services that transform homes, lives and communities. Technology and Data are at the heart of our strategies to deliver better services, improve efficiency, and empower our teams.It's an exciting time to join Trent & Dove as we are building a new in-house IT Transformation Team to drive change in the way we use business applications and data. Join us and play your part in improving efficiency, service delivery, data excellence and all customer and stakeholder's expectations.About youYou will play a pivotal role in supporting the effective use, maintenance, implementation and improvement of business applications. You will have ample experience at running IT application improvement projects, including implementing new systems - most of your time will be dedicated to transformation projects. You will have strong understanding of business processes and IT systems, and in particular business applications, data and workflows. As part of a small and developing team you will be confident to provide 2nd line support for business applications, resolving user issues and ensuring system availability.You will become a key link between end users, IT teams, and software vendors to ensure that applications meet business needs and operate reliably. You will be strong at building relationships with internal customers, investing in their ownership of and confidence in IT, always maintaining a strong focus on the customer, social impact and business performance.Skills should include:
  • Strong understanding of business processes and IT systems, and in particular business applications, data and workflows.
  • Strong troubleshooting skills with a logical and analytical approach to problem-solving.
  • Significant experience of supporting projects to implement/improve business applications
  • Experience working with third-party suppliers to manage application support and development.
  • Understanding of ITIL processes, including incident, problem and change management.
  • Ability to work effectively with technical and non-technical stakeholders.
  • Experience of working with project management methodologies to track IT projects to time, cost and quality.
  • Experience of a housing management system.
The CompanyWe offer well maintained, affordable homes across East Staffordshire, South Derbyshire, and North West Leicestershire.Over 6,200 properties, ranging from sheltered accommodation to family homes and everything in between.We are driven to make a difference to people's lives and reduce homelessness in our region. By providing affordable homes and a wide range of supporting services we enable people and communities to thrive and enjoy life. Our Mission is to Transform Homes, Lives, and Communities in our region, and for more than 22 years now that is exactly what we have been doing.The Benefits*Please be aware that some benefits may be role dependent.

Trent & Dove Housing