ASB Officer
Service Care Solutions
- Sittingbourne, Kent
- Temporary
- Full-time
Sittingbourne, Kent
Temporary
Full Time - Hybrid/Remote
We are searching for a prospective Anti-Social Behaviour Officer to join a team based in Sittingbourne on a full time, temporary basis with an initial contract of 3 months. The ASB Officer will provide a high quality, proactive, responsive, and prompt ASB management service to residents to effectively tackle all forms of hate crime, neighbour nuisance and anti-social behaviour using a broad range of interventions, including the legal framework. This role offers remote working with 1-2 days a week in office or conducting visits where necessary.
Requirements
The ideal candidate will have the following skills and experience:
- Previous experience in a role involving ASB Management, with high level cases of ASB
- Knowledge of housing, civil, and criminal law, including the Anti-social Behaviour, Crime, and Policing Act 2014
- Ability to take responsibility for own safety and create a safe working environment
- Empathetic and respectful towards residents/customers, value diversity
- Able to understand and gather relevant information to process legal action and ensure a successful conclusion.
- Experience of presenting cases at Court to support the ASB process.
- Experience of achieving positive results in dealing with ASB and tenancy services.
- Experience working with CRM and/or React are desirable
- Effectively manage and deal with a delegated case load of anti-social behaviour, hate crime and domestic violence cases
- The role involves investigating complaints, maintaining appropriate records, and overall providing excellent customer service in all areas
- Provide proactive support to the Neighbourhood Housing team to identify and investigate instances of anti-social behaviour, promptly assessing whether preventative intervention or legal action is required
- Actively participate with external agencies to identify where preventative intervention is required, ensuring a prompt and joined up approach in tackling anti-social behaviour and tenancy enforcement
- Where legal action is required, progress cases in accordance with legislation. This includes making decisions on the appropriate level of action to be taken, such as possession proceedings and injunctions, gathering evidence, preparing cases for Court, obtaining witness statements, attending Court and supporting witnesses
- Take and draft witness statements in preparation for legal action, arranging support and protection (if required) for witnesses
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk