Weekend Digital Enquiry Executive
JCT600
- Sheffield
- Permanent
- Part-time
- Creating outstanding customer confidence in the service offered by JCT600 Ltd by ensuring a professional performance and exceptional commitment to customer care.
- Ensuring the highest standard of courtesy and integrity when interacting with customers.
- Receiving customer enquiries by telephone and successfully convert these into firm bookings.
- Maximising service and sales profitability by up selling incremental products.
- Recording vehicle and customer information accurately, referring to service histories and effectively follow-up and prospecting customers to secure repeat and incremental business.
- Supporting the market area in ensuring that all standards and processes are adhered to in line with franchise contract arrangements
- A customer centric approach; always striving to deliver service above customer expectations, and the ability to create and develop a culture of continuous improvement.
- The ability to communicate clearly and unambiguously with customers, members of the public and other staff members, and to record all such interaction accurately.
- Excellent communication skills in all forms such as email, telephone and ‘Live Chat’ facilities
- The ability to calm and manage customers in an effective manner.
- Ability to sell incremental products and assess further sales opportunities.
- Competency in numeracy and literacy.
- Impeccable standards of personal presentation.
- Highly competitive salary dependent upon experience.
- A life assurance plan and a company pension subject to T&C’s.
- 26 days annual leave, increasing to 28 days at 5 years’ service and 30 days at 10 years’ service (from 1st July 2022) plus bank holidays.
- Flexible and hybrid working policies.
- 26 weeks paid maternity leave and 4 weeks paid paternity leave.
- A range of training and leadership development programmes.
- Colleague referral scheme worth up to £1000 per referral.
- Preferential Service Rates (This includes family and friends)
- Long service reward and Loyalty incentives.
Department Sales
Job Type Part-time
Contract Type Permanent
Salary Competitive Salary