Head Waiter / Waitress

Four Seasons Hotels

  • London
  • Permanent
  • Full-time
  • 30 days ago
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 6 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including La Dame de Pic (French cuisine, 2*Michelin Star), Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dinning, afternoon tea & bar).Join Our Opening Team – Head Waiter / Waitress, New Signature RestaurantFour Seasons Hotel London at Tower BridgeAre you passionate about exceptional service and memorable dining experiences? Be part of something extraordinary as we open our brand-new signature restaurant at Four Seasons Hotel London at Tower Bridge. The restaurant will be open for breakfast, lunch and dinner, 7 days a week.We are seeking enthusiastic and service-driven Head Waiters and Waitresses to join our opening team and help shape a world-class dining destination in the heart of London.With a focus on quality ingredients, bold flavours, and warm, intuitive service, this is more than just a place to eat, it’s a place to experience.About the role:As a Head Waiter, you’ll play a key role in ensuring the seamless running of the restaurant. You’ll lead by example, delivering highly efficient and effective service while maintaining the highest standards of guest comfort and safety. You’ll support the Assistant Manager in the day-to-day operations and help maximise food and beverage sales through personalised service and attention to detail.Please note that this role is expected to commence in early to mid-October.What You’ll Do:Deliver confident, engaging service and lead the team during service periodsLead a section of the restaurantEnsure smooth coordination between front-of-house and kitchen teamsSupport the Assistant Manager with daily operations and team supervisionAnticipate guest needs and personalise each interactionMaintain a polished, professional presence and uphold Four Seasons standardsAssist with training and mentoring junior team membersWhat you bring:Previous experience as a Head Waiter or senior server in a luxury or high-end restaurantA genuine passion for hospitality and guest experienceStrong leadership, communication, and organisational skillsA proactive, team-oriented mindset and attention to detailProficiency in spoken and written EnglishThe Right to Work in the UKSchedule and hours:This is a full-time position, contracted at 40 hours per weekEarliest start time will be 6am, and the latest finish will be around 1amThe restaurant will be open for breakfast, lunch and dinner, 7 days a week. Candidates must be flexible to work mornings, evenings and weekendsJust some of the benefits Four Seasons Hotel London at Tower Bridge employees enjoy:
  • Excellent training and career development opportunities within the Four Seasons brand;
  • Up to 20 complimentary nights and unlimited discounted rates at any Four Seasons Hotel or Resort around the world based on years of service;
  • Free meals at Pepys Cellar (staff canteen) while on duty including fruits, coffee/tea and fizzy drinks available throughout the day;
  • Up to 2 paid Wellness days per year;
  • Holiday entitlement increases with years of service up to 33 days off;
  • Free Life Insurance;
  • Bupa Dental and MediCash plan available;
  • Opportunities to build a successful career with global potential;
  • Season ticket loan & cycle to work scheme;
  • Free uniform dry cleaning;
  • Annual Themed Employee Party and many social, charitable and sporting events throughout the year;
  • Access to Wagestream – a salary advance benefit;
  • Employee Recognition Programmes;
  • & many, many more to discover!
​We look forward to receiving your application!

Four Seasons Hotels