Patient Pathway Co-ordinator - Contact Centre
- Colchester, Essex
- £24,465 per year
- Contract
- Part-time
- Check GP referral letters and register patients on Medway and CAB where necessary.
- To be aware of the 18 week RTTP Target and the Trust and patients responsibilities therein.
- Submit referrals for assessment and make new outpatient appointments as prioritised by the Consultants.
- Telephone patients to negotiate appointments, or print and send partial booking letters as appropriate.
- Manage all electronic referrals as Trust policy.
- To work progressively towards the implementation of ERS project through direction from management team.
- To amend work processes as directed in line with changes to booking practices as instructed by management team in the implementation of ERS and partial booking.
- Deal with patient telephone enquiries across a range of specialties.
- Make follow up appointments, in line with partial booking, as requested by Medical Secretaries, Wards, Clinics, Departments & other hospital sites.
- Cancel and re-arrange clinics as requested, and inform patients of such arrangements.
- Liaise with the Senior Patient Pathway Manager and Supervisors, and Nursing Staff/Medical Secretaries/Medical Records/other departments and outlying hospital sites.
- Assist in the maintenance and control of the clinics to ensure an efficient service to both the patients and the Doctors.
- Any other duties as delegated by the Patient Pathway Supervisors/ Patient Pathway Manager
- To ensure that patients are offered appropriate appointments, in line with
- Departmental protocols and guidelines, maintaining 18 week RTT rules whilst adhering to the Trust Access policy
- To deal with telephone callers politely and efficiently, either in person or by transferring to the relevant department.
- To help and support all members of the Team by having a flexible approach to both workload and working patterns.
- Check GP referral letters and register patients on Medway and CAB where necessary.
- To be aware of the 18 week RTTP Target and the Trust and patients responsibilities therein.
- Submit referrals for assessment and make new outpatient appointments as prioritised by the Consultants.
- Telephone patients to negotiate appointments, or print and send partial booking letters as appropriate.
- Manage all electronic referrals as Trust policy.
- To work progressively towards the implementation of ERS project through direction from management team.
- To amend work processes as directed in line with changes to booking practices as instructed by management team in the implementation of ERS and partial booking.
- Deal with patient telephone enquiries across a range of specialties.
- Make follow up appointments, in line with partial booking, as requested by Medical Secretaries, Wards, Clinics, Departments & other hospital sites.
- Cancel and re-arrange clinics as requested, and inform patients of such arrangements.
- Liaise with the Senior Patient Pathway Manager and Supervisors, and Nursing Staff/Medical Secretaries/Medical Records/other departments and outlying hospital sites.
- Assist in the maintenance and control of the clinics to ensure an efficient service to both the patients and the Doctors.
- Any other duties as delegated by the Patient Pathway Supervisors/ Patient Pathway Manager
- To ensure that patients are offered appropriate appointments, in line with
- Departmental protocols and guidelines, maintaining 18 week RTT rules whilst adhering to the Trust Access policy
- To deal with telephone callers politely and efficiently, either in person or by transferring to the relevant department.
- To help and support all members of the Team by having a flexible approach to both workload and working patterns.
- GCSE Grade C (or equivalent) standard in English/Maths
- Good keyboard skills
- Good communication skills
- Able to use initiative and judgment and organise own work and work within a team
- Clerical skills
- Previous knowledge of hospital work and systems
- Knowledge of computer data systems and/or Medway
- Knowledge of confidentiality
- Should be able to work in a crowded and stressful environment
- GCSE Grade C (or equivalent) standard in English/Maths
- Good keyboard skills
- Good communication skills
- Able to use initiative and judgment and organise own work and work within a team
- Clerical skills
- Previous knowledge of hospital work and systems
- Knowledge of computer data systems and/or Medway
- Knowledge of confidentiality
- Should be able to work in a crowded and stressful environment