Senior Manager of Monitoring & Triage

Royal Bank of Canada

  • London
  • Permanent
  • Full-time
  • 2 days ago
Job DescriptionWhat is the Opportunity?Joining a world-class Global Security Operations Center (GSOC) as a Sr. Manager of Monitoring & Triage for the United Kingdom presents an exciting and challenging opportunity to lead at the forefront of cybersecurity operations.This role is central to ensuring the security and resilience of the organization's critical assets and data, making it a pivotal position in RBC’s overall threat management framework.The successful candidate will be contributing meaningfully to the ever-evolving field of cybersecurity, providing protection at a Global scale while driving innovation and excellence in Triage and Threat Management. This role also partners with Global Security Leadership/Executives and Business lines to achieve the goals of monitoring, analyzing and triaging security incidents.Joining a world-class SOC as a Sr. Manager of Monitoring & Triage is more than just a job—it’s an opportunity to make a significant impact in safeguarding RBC from the emerging threat landscape.What will you do?
  • Continuously develop a high-performance technical monitoring team, coordinate the monitoring of event lifecycle, develop, and maintain the workflows and processes for security event detection and participate in the overall effort to reduce security risks in the organization.
  • Provide the first line supervision of direct report employees in the Triage team, maintaining performance tracking and training plan.
  • Manage workload and priorities of the team, ensuring urgent events are addressed in priority.
  • Provide 7/24/365 support for urgent security issues.
  • Oversee the effort to triage security events, promptly escalating high severity alerts to the Incident Response team and management where appropriate. Also to manage the effort to continuously reduce false positives within the monitoring workflow.
  • Develop and maintain the monitoring processes and procedures according to the ever-changing environment ensuring operational efficiencies.
  • React quickly by adjusting the priorities according to the threat landscape and leveraging the best resources and tools for accurate detection.
  • Develop and maintain lines of communication with Global Security leadership.
  • Provide guidance to the Triage team members in alert management and coordinate with the Detection Engineering and Defensive Threat Operations Teams to implement new monitoring capabilities and automate responses for high fidelity detections.
What do you need to succeed?Must-have
  • Extensive experience in Triage, Incident Response or Crisis Management.
  • Demonstrated ability to lead and influence through expertise, relationship building, and value delivery.
  • Ability to work in a complex, fast paced and rapidly changing business environment.
  • Thorough understanding of SIEM technology and security related controls (Firewalls, Proxies, IDS/IPS, WAF, NDR/EDR).
  • Experience with Security Orchestration, Automation and Response (SOAR) products.
  • Leads by example by embracing RBC values (service, teamwork, responsibility, diversity, integrity) and ensuring employees are motivated to make decisions in the best interests of RBC and our clients.
  • Outstanding interpersonal and leadership skills, with the ability to mentor and lead teams.
  • Ability to interact effectively with stakeholders, auditors and build relationships across a large organization.
  • Understand RBC vision, as well as support and reinforce targeted behaviors that contribute to RBC goals.
  • Detail-oriented, operationally savvy, and action-oriented individual who continually strives for improvement.
Nice-to-have
  • Bachelor’s Degree in IT related disciplines or relevant experience.
  • Industry recognized certifications (CISSP, GCIA, GCIH, GREM, GCFA).
  • Experience in working within a large, global financial services company.
What is in it for you?We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
  • Leaders who support your development through coaching and managing opportunities
  • Opportunities to work with the best in the field
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Flexible working options fully supported.
Agency NoticeRBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.Job Skills Business Perspective, Critical Thinking, Decision Making, Detail-Oriented, Forensic Computing, Information Security Operation Center (ISOC), IT Incident Management, Long Term Planning, Security Information and Event Management (SIEM)Additional Job DetailsAddress: 100 BISHOPSGATE:LONDONCity: LondonCountry: United KingdomWork hours/week: 35Employment Type: Full timePlatform: TECHNOLOGY AND OPERATIONSJob Type: RegularPay Type: SalariedPosted Date: 2025-09-01Application Deadline: 2025-09-15Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Royal Bank of Canada