Payroll Specialist FTC

• To be a subject matter expert (SME) on UK Payroll legislation and all offshored and retained Payroll-related services (all aspects of the end to end processes of payroll and all it's related incoming and outgoing data feeds and touchpoints)
• Delivery of any retained Payroll-related service activities, including but not limited to:
• Escalations from the Offshore team in complex cases
• Supporting the offhsore team with errors and exceptions handling
• Supporting the business with ad-hoc requests and engaging with the offshore provider for delivery
• Overseeing and managing any audits from 3rd parties, instructing the offshore provider to collate documentation, but revewing and signing off prior to release
• Dealing with the distribution of any physical documentation, post etc.
• Processing of Attachment of Earnings Orders
• Management of offshore payrolls (Jersey, Guernsey, Isle of Man) including arrangement of payments
• Overview of Termination payments, COT3's and Out of Cycle (manual) payments
• Approving banking requests
• Act as the point of contact for the offshore partner to support with escalations or queries
• Support on projects as required, partnering with the business to support projects and drive service enhancements
• Support any Payroll-related projects using the offshore team to support delivery
• Oversee and audit the work of the offshore team and track performance including but not limited to calls, tickets, data input, banking and reporting
• Prepare data / reports for the Payroll Operations Managers to have performance conversations with the offshore partner
• Support Line Manager education and engagement with Mitie Shared Services (MSS) processes and ways of working
• Contribute to Root Cause Analyses (RCA's) as needed
• Review and track any RCA's ensuring that all actions are completed
• Advocate high levels of service and support the offshore team by delivering training for new services / process changes
• Act as a point of escalation for the offshore teams for Payroll-related processes
• Audit data entry in the Payroll System and ensure that offshore teams are sufficiently trained to correctly maintain this data
• Provide training to both line managers and offshore teams as necessary on process documentation and procedures
• Support with the production of monthly reports on data quality and risks
• Monitor NMW compliance and data integrity
• Oversee out of cycle payments and provide payroll banking approvals in Kyriba and other banking portals

• Strong knowledge of Payroll disciplines and SME experience (preferred)

• Previous experience of working in a Shared Service Centre (preferred)
• Stakeholder management skills
• Experience of organising the activity of others or Line Management (preferred)
• Hold a Chartered Institute of Payroll Professionals (CIPP) Payroll Technician Certificate, or an equivalent qualification
• Hold or working towards a Chartered Institute of Payroll Professionals (CIPP) Foundation Degree in Payroll Management, or an equivalent qualification (preferred)
• Strong ability in process review and re-engineering using LEAN methodology (preferred)
• A self-starter with a drive to identify and implement process improvements
• Ability to think outside of the box and challenge the status quo
• Excellent customer service focus
• Very well organised, with ability to work to tight deadlines and varying and sometimes conflicting priorities
• Experience of working with outsourced service provisions (preferred)
• Ability to work well in a team and to work on own initiative
• Ability to manage the expectations of business stakeholders
• Strong understanding and respect for confidentiality
• Excellent attention to detail and accuracy
• Ability to use end to end payroll-related and Microsoft Office Applications (preferred)

Mitie