Field Service Engineer – Robotics & Lab AutomationLocation: Cambridgeshire & surrounding areas (Remote-based) Type: Permanent | Salary: Circa £55,000 + Travel + Benefits Contact: darryl.fordham@rgs-global.comAre you a hands-on engineer with a passion for robotics, automation, and solving real-world technical problems? We’re hiring a Field Service Engineer to support advanced lab automation systems across the UK and Europe.This role suits someone who thrives in customer-facing environments, enjoys travel, and has a knack for diagnosing and fixing complex electromechanical systems — especially within biotech or life sciences settings.Key ResponsibilitiesInstall, calibrate, and maintain robotic and automated lab equipment at customer sitesTroubleshoot mechanical, electrical, and software-related issuesDeliver technical support and training to end usersCollaborate with software engineers and internal teams to deploy updates and upgradesDocument service visits, manage spare parts inventory, and contribute to technical knowledge baseBuild strong relationships with clients through proactive communication and supportMentor junior engineers and contribute to service excellence initiativesSupport pre-sales activities including technical demonstrations and client consultationsProvide feedback to R&D and product teams to improve system performance and reliabilityEnsure compliance with health & safety and regulatory standards during installations and service visitsPerform preventive and breakdown maintenance across 2–3 client sites per weekWorking Hours & TravelStandard hours: Monday to Friday, 9am–5pmRemote-based contract with travel across Cambridgeshire and nearby regionsOccasional international travel may be required for senior rolesWhat We’re Looking ForHNC, apprenticeship, or degree in mechanical, electrical, or electromechanical engineeringIdeally 2+ years’ experience in field service, technical support, or lab automation (5+ years for senior level)Background in biotech, life sciences, or lab instrumentation preferredStrong problem-solving skills and ability to work independentlyExcellent communication skills — both technical and customer-facingValid UK driver’s licenseDesirable ExperienceRobotics, lab instrumentation, or industrial automationHVAC, firmware, or communication protocols (TCP/IP, RS232)Experience with PLC systems, motion control, or vision systemsFamiliarity with GxP environments and documentation standardsMultilingual skills (European languages) are a plusWhy ApplyWork with cutting-edge technology in life sciences and automationFull training provided with ongoing technical developmentJoin a team that values technical excellence, customer success, and continuous learningCompetitive salary, travel perks, and career development opportunitiesBe part of a growing international service team with a strong reputation in lab automationOpportunity to shape the future of robotics in diagnostics, pharma, and biotech
