Appeals Administrator

Bristow & Sutor

  • Inverness
  • £23,810 per year
  • Permanent
  • Full-time
  • 2 months ago
Company DescriptionAs part of our growth plans, Debt Recovery Plus are looking are looking to strengthen the Appeals Handling team. We are part of the Bristow & Sutor Group – employing over 500 people, in debt recovery, throughout the UK.We are now looking for Administration Assistants to join our busy appeals team. This role will be a Hybrid role based out of our Dingwall office, just north of Inverness in Scotland.PositionKey elements of the role will include:
  • The role will involve working within our Appeals Team responding to written appeals for private parking charge notices.
  • Analysing case by case data and collating the relevant written response
  • You may also be required to operate a customer service phone line to provide advice on how to appeal
  • Able to prioritise tasks, work on own initiative and manage a busy workload
  • Required to perform to KPI's
  • Good written communication skills
  • Accuracy and attention to detail
  • Computer experience is required
RequirementsTo be successful, you don't have to have previous experience, however you do need to demonstrate:
  • Great written and verbal communication skills
  • Self-motivation and an ability to manage your own workload
  • Problem solving and decision-making abilities
  • Accuracy and strong attention to detail
  • The ability to work quickly and accurately
  • Sound IT skills – using Outlook, Excel and Word
Other informationBenefits
  • Pension scheme
  • Monthly incentives
  • 29 days holiday (including bank holidays)
  • Ongoing training
  • Free On-Site Parking
  • Refreshments
  • Company Life Assurance Plan
  • Smart Casual Dress Code
The position offers a competitive starting salary of £23,810.Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of.The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.#INDHP

Bristow & Sutor