Contract Program Manager
LRN Corporation
- London
- Permanent
- Full-time
- Drives client project plans by understanding client objectives and identifying opportunities for improvement.
- Understands client goals and works with the assists wider LRN and client team to ensure a successful execution of client strategy.
- Oversees and organises daily Delivery-related activities based on client requirements.
- Works with the CSM to prepare for Renewal.
- Devises and supports Growth initiatives.
- Alerts CSM to growth opportunities
- Works with other teams to develop budgets and project plans to ensure the client is using their contract to the full and getting best value for money.
- Evaluates (alongside the CSM) the client's use of the platform and tools; works with the team to suggest ongoing solutions and improvements.
- Develops detailed resourcing and project plans in Mavenlink to ensure projects are delivered on time and to budget.
- Monitors projects and oversees other team members Project during project delivery to ensure deliverables meet budget and timeline requirements.
- Reviews project plans in Mavenlink on a regular basis to ensure the project deliverables remain in line with the budget, schedule, and scope.
- Undertakes standard RAID (Risks, Assumptions, Issues and Dependencies) analysis and establishes project governance structure and processes.
- Maintains effective communication with clients and other project stakeholders.
- Maintains robust reporting of project status to all stakeholders (includes regular 'statement of accounts')
- Manages client escalations during project delivery and post-implementation; includes day-to-day project issues as well as content, product, tech support and budget issues.
- Initiates corrective action where necessary to keep projects on track.
- Continually assesses potential risks and issues; maintains risk and issue logs, and contingency plans.
- Identifies inter-dependencies between stakeholder groups to ensure all are aligned and risks are identified, mitigated, and communicated.
- Manages multiple projects in parallel.
- Ensures all contract entitlements are in Mavenlink and proactively actions them with the client.
- Coordinates internally with the localization project team.
- Co-ordinates with the Resourcing Director to ensure we have the best resource available for each project and managing costs associate.
- Depending on your background and business needs delivering Bespoke and/or Library projects.
- Overall Strong Program Management capabilities with 9+ years of Project Management experience.
- Strong stakeholder management and communication skills.
- Experience in Mavenlink project management tool
- Experience in eLearning projects or development of SAAS projects
- Excellent organization and communication skills.
- Strong interest in the eLearning domain.
- Excellent team motivator.
- Budget management, commercial and customer experience.
- Obsessed with delivering great client service.
- Organized and detail orientated.
- Able to zoom out - ability and agility to oversee entire portfolio.
- Highly professional
- Able to manage and co-ordinate multiple teams and projects.
- Able to multi-task, and work on your own initiative
- Understand what makes great training.
- Willing and able to travel.