Field Service Engineer, Earthmoving - Bathgate
- Bathgate, West Lothian
- Permanent
- Full-time
- Carrying out servicing, inspection and repair of earthmoving machinery and equipment at customer premises or on site or if required at the appropriate depot.
- Diagnosing specific fault issues and action appropriately.
- Returning all warranty and other return parts cleaned and on time ensuring correct processes for packing and labelling.
- Ensuring all service information is read, understood and filed.
- Correctly filling all service manuals and that they are consistently updated.
- Undertaking all work strictly in compliance with manufacturer guidelines and recommendations.
- Escalating the appropriate action in relation to broken or damaged company equipment.
- Developing an effective working relationship with the support team at the depot and can support others where required.
- Maintaining a healthy and safe working environment for self and others through a clear understanding of workplace safety requirements and systems.
- Supporting the roles of others ensuring administration and paperwork is completed effectively and on time as and when required.
- Developing outstanding rapport and relationships with all customers.
- Coordinating with the customer ensuring that customer needs are understood and that a flexible approach is adopted to meeting their needs.
- Working with the customer in mind, making sure that quality work standards are maintained consistently and that post work, the repair site is clean and left in a condition that satisfies the customer.
- Effectively contributing to the improvement of work processes so as to drive greater efficiency.
- Ensuring that self-image is a key contributor to promoting company business, and maintains both personal image and vehicle condition and cleanliness to an exceptional standard at all times.
- Satisfactory completion of a recognised apprenticeship in a related industry to NVQ level 3 or equivalent
- GCSE passes grades A-C in Mathematics and English
- Able to demonstrate previous experience in a similar role and/or industry
- Flexible approach to work
- Ability to use own initiative
- Computer literate and able to demonstrate uses of IT relevant to role
- The opportunity to work with an industry-leading manufacturer.
- Secure and progressive work environment.
- Competitive salary and benefits.
- Training and personal development