GDS Reservations Administrator
- Birmingham
- £25,000-27,000 per year
- Permanent
- Full-time
- Quality assure bookings made through the call centre.
- Produce and dispatch invoices, cancellation invoices, ensuring production timescales are met.
- Dispatch Travel Documentation, ensuring high levels of accuracy when checking documentation.
- Assisting with Administration duties such as distributing post and preparing outgoing post, reception duties.
- Rebooking flights, hotels and transfers when required.
- Web bookings are administered correctly.
- Relocations, ensure these are dealt with quickly to resolve and secure alternative properties to match customers' requirements.
- Flight changes and supplier amendments are communicated out to agents.
- Make changes to existing bookings when requested by our customers through the manage my booking portal, or via the telephone.
- Q Management - schedule changes, ticketing deadlines are met and processed correctly through our systems.
- To manage teamwork desks.
- Provide a professional service for all our agents and customers.
- To be part of a team always thinking of ways to improve our service to our agents and customers.