Senior Associate Digital Services

Bank of Ireland

  • Bristol Area
  • Permanent
  • Full-time
  • 2 days ago
What is the opportunity?This is an exciting opportunity to support the continuous improvement of our customers' digital experience. You will proactively drive improvements to content and process, and work with colleagues to inform and educate, demonstrating clear benefits of an optimised digital experience!The successful candidate can be based in Belfast, Bristol or London.In this role, you will:
  • Have day to day responsibility for accurately publishing our web content in line with our agreed risk and compliance procedures
  • Work with our UX Lead to recommend strategic and tactical change to improve site performance
  • Support and educate our stakeholder network on SEO and Accessibility best practice to ensure web content requests meet our standards
  • Support cross channel activity
  • Work closely with stakeholders and team members to deliver positive customer experience and champion our digital services to the wider organisation
What will make you stand out?
  • Experience of using WordPress or similar content management systems
  • Great attention to detail and strong organisation skills
  • A great communicator with good interpersonal skills
  • Flexible and happy to support our Agile ambitions
The following will help you stand out but are not vital in order to apply for this role -Project management, Website analytics, User experience, Search engine optimisation, Digital marketing, Digital Accessibility experienceEssential QualificationsThere are no specific qualifications or minimal educational requirements for this role.More about the teamThe Digital, Data & Strategic Reporting (DDAS)is responsible for generating customer and market insights, through a centralised data, digital and analytics team, that enables the business units to best manage their position in the market.It also delivers additional cross-BOI UK activities, such as UK Brand Management, Strategy Marketing, Strategy Execution reporting and has responsibility for the CEO Office.#LI-HYBRID#BOICareersWhy work with us?Bank of Ireland prioritises work-life balance, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports.Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!Key Competencies
  • Customer Focused - Self
  • Accountable - Self
  • Amplify Capability - Self
  • Champion Transformation - Self
  • Agile - Self
We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland