Customer Service Support Officer
- Bedford, Bedfordshire
- £12.21 per hour
- Temporary
- Full-time
Salary: £12.21 per hour
Location: Bedford
Hours: Monday - Friday 9am - 5pm
Till October 2025 (will possibility of extension)Job PurposeTo provide help and assistance to a diverse range of internal and external customers on a broad variety of Council services. To offer a high level of customer service resolving enquiries accurately and efficiently in the contact centre, mailroom or as a receptionist or floorwalker offering digital assistance to enable customers to access services online.This is an in office-based role, where the successful candidate will be managing the reception desks in our Customer Service Hub or Borough Hall reception.
Cover for Reception and Mail room dutiesMust have -
- Must have customer service experience
- Must have knowledge of Council services or be able to demonstrate the ability to learn the Council's policies and processes for a range of services
- Ability to learn bespoke IT and telephony systems including Microsoft Office packages, the internet and bespoke databases.
- Must demonstrate strong customer service skills with the ability to remain calm under pressure and deal empathetically with a wide range of customer enquiries.
- Need good command of oral and written English language with excellent communication and listening skills. Must have a demonstrated ability to resolve enquiries, explain policies and offer guidance in plain English.