Care Coordinator

• Responsible for allocation of Clients and Carers and the communication of the allocations through the distribution of booking confirmations and rotas.
• Be the point of contact for Clients and Carers concerning their Rotas.
• Maintain accurate and up to date information on Access.
• Develop good relationships with carers, liaise with clients and Partners/Stakeholders/Commissioners in a professional manner, and deliver excellent customer service.
• Assist the Office team with the onboarding of new Clients and Carers onto the system and the digital file counterparts.
• Provide support with telephone calls and emails to help ensure the service runs smoothly and efficiently.
• Work as part of the Candlelight Live-In Care team, which means striving towards the same goal and supporting others whilst allowing others to support you.
• Promote, represent and uphold the Candlelight values of independence, choice, dignity, respect, and desire to keep Clients at home for as long as possible.

• Strong personal impact and relationship building skills, with the capability to engage with and influence Carers and Clients – be a people person.
• An excellent listener, able to tune your ear to those who may have difficulty communicating or whose first language is not English.
• To be able to effectively communicate across and relay both verbally and in written format.
• To be resilient, compassionate, professional and a real team player.
• You will be able to adapt to a fast-paced changing environment and know that nothing is impossible.
• Competent IT skills are essential as is an eye for detail and a desire to deliver a quality service.
• Take responsibility for time management, in prioritisation of essential jobs, ongoing projects and personal work life balance.
• Experience in care.

• Company pension
• Free parking
• On-site parking
• Sick pay

• Monday to Friday 9 am to 5 pm

• Home care: 1 year (preferred)

Candlelight Care