Salary: £25.000Hours: Monday to Friday, 36.25 hours per week (between 8am and 5pm)Working style: Hybrid and flexibility to work 15 days per year from abroad anywhere in EuropeLocation: NG2 Business Park, Nottingham (must live within commutable distance)Vans is looking for an exceptional Account Coordinator fluent in German to join our Wholesale Customer Service team based in Nottingham, UK.Vans® is the original action sports footwear company, rooted in authenticity and creativity. Founded in 1966, we have thrived on a legacy of impacting our greater community through four pillars: action sports, music, art and street culture. We are constantly inspired by the expressive creators within our company and community as they bring new and innovative perspectives to shape and transform the future of our business. By joining our family, you will be immersed in an environment of incredibly supportive and collaborative people. We work hard across a multitude of initiatives to bring the Van Doren Spirit to life. We live for what we do.Let’s Talk about the RolePutting customers at the heart of everything you do, you will be the first point of contact for our wholesale Accounts and will be responsible for tracking the lifecycle of accounts from order entry to final delivery, along with being the first point of contact for the Team on Operational activities.How You Will Make a DifferenceAs an Account Coordinator, you will provide an exceptional service to major online and high street retailers across Europe by:Understanding and managing Wholesale accounts across several markets in the EMEA region.Communicating with Wholesale Accounts (retailers, distributors and sales teams) in their native language, over the phone and by email to provide excellent serviceBuilding a rapport and strong relationships with both and across our warehouse, planning, sales and credit teams to deliver the best possible outcomeEnsuring timely Orderbook conversion, in-line with customer expectations and brand objectives, whether via automated flow or manual releases, highlighting any risk or opportunity to conversion in the current monthInterpreting a variety of daily reports as needed by the businessFollowing the end-to-end order to shipment process, liaising with our DC to ensure timely shippingSkills for SuccessWith your ability to build strong working relationships with a diverse range of people you will also bring the following skills to the role:You will be native or fluent speaker in German plus English with strong communication skillsYou will be computer literate with strong Excel skills and the ability to produce reportsYou will be analytical with a flair for problem-solvingYou will have strong customer service skillsYou will have the ability to balance responsibilities in a dynamic and fast-paced environmentWhat’s in it For YouWe’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package:A supportive feedback-based culture where respect and integrity guide us in what we doAn inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working togetherBe part of an iconic lifestyle brand in a multi brand, multi countries organization50% employee discount on all VF brands both in store and onlineSubsidised canteen and break out areas offering complimentary hot drinksHealth Shield membership and access to numerous health and wellbeing initiativesEmployee Assistance Program, offering access to free services such as Mental Health and wellbeing support as well as legal and financial advice.25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off12% contributory smart pension scheme (8% on us, 4% from you)Cycle to work schemeFree secure onsite parking and discounts with local public transportFree to Be, Inclusion & DiversityAs a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.If you like what you have read and want to join our team then we would like to hear from you!R-20240320-0022
