Mailing & Fulfilment Supervisor

• To manage internal and external mailing and fulfilment services, ensuring efficiency, quality and compliance.
• To identify and implement best practice solutions that deliver cost-effective and market-competitive facilities.
• The job will involve both client and supplier facing contact.
• To manage a permanent small team base and resource accordingly.

• To review and establish best practice procedures and liaise with internal account management teams / clients.
• Keep up to date with Royal Mail / carriers rules, regulations and tariffs.
• To establish robust administrative procedures and documentation.
• Data management, involving mail merging.
• Management and monitoring of 3rd party mailing houses and relevant suppliers.
• Quality control procedures to ensure outstanding customer service.
• Management reporting.
• Account management responsibilities.
• Responsibility for all pricing and quoting of jobs through to invoice.

• Minimum two years experience in mailing, fulfilment and logistics management, including experience managing teams and supplier relationships.
• Proven experience in managing people, processes, or projects.
• Proficient in data management and reporting.
• Strong ability to manage pricing, quoting and invoicing processes.
• Excellent communication skills.
• Excellent organisational and administrative skills.
• Strong computer skills (Word, Excel)
• A flexible and proactive attitude.

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