Credit Control Manager
Investigo
- Welwyn Garden City, Hertfordshire
- £55,000-60,000 per year
- Permanent
- Full-time
- As a Credit Control Manager, your primary role is to establish, lead and manage the Credit Control function, accounts receivable and cash collection areas and building positive client relationships.
- Team probationary and development.
- Ensure collection targets are achieved as set out by the manager / business.
- Managing own ledger of approx. (various sizes and complexities).
- Reconciliation of own and team's complex accounts as and when required.
- Ensure exceptional levels of accuracy across all customer accounts and promote the same within the team.
- Competency in using customer portals.
- Providing support to the team to reduce queries, log queries and escalate appropriately and promptly.
- Ensure all customer credits are processed on a timely basis by the billings team so that they do not hold up payments.
- Identifying Risks and escalating appropriately.
- Oversee the Direct Debit process and customers.
- Collate factored customer collection information, swiftly & accurately as requested by Factor.
- To assist with audits by ensuring all necessary documents are provided to Auditors as and when required.
- Assist & support new process implementations.
- Send bi-monthly statements on behalf of the whole dept.
- Promote and support the dunning cycle.
- Re-assignment of customer accounts across the team as and when required.